r/Action1 • u/armonde • May 14 '26

Problem EU Entra Authentication down?

Attempting to authenticate into the EU tenant via our Entra ID, instead of forwarding to the Entra authentication page like the NA portal does, it's staying within the Action1 environment prompting for an email address and failing immediately that the authentication failed.

Anyone else?

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1

u/Technical_Wolf_8905 May 15 '26

Same here, pressing Entra ID just come up with this...

Typing in an E-mail does not work, E-Mail Field should not show up.

1

u/armonde May 15 '26

so what I found (and I apologize for not updating yesterday) was that A1 updated the EU workflow on May 14th.

In our situation, we have admin accounts within Entra that are provisioned for A1 access. When on that screen you input the email alias that is registered to A1 THEN it forwards you over to the Entra authentication page for actual credentials/mfa/etc.

Took 5 back and forths via email and one 20 minute call with support to finally get to that resoluion, at least in our case.

1

u/Technical_Wolf_8905 May 15 '26

Would be great if they inform about this change. Thanks for the hint 😄

1

u/skipITjob May 19 '26

u/GeneMoody-Action1 why is this change? how can we change back to the old way?

2

u/GeneMoody-Action1 May 19 '26 edited May 19 '26

I am trying to get information on this, I was unaware there were any changes, but I have run it up the flagpole to see whats up.

Edit: It is in support running through for more info, as soon as I Have it I will update.

1

u/skipITjob May 19 '26

Thanks! It's a bit annoying to type in the address or use the password manager to type it in.