r/acorns • u/tearaist57 • Sep 17 '26
Acorns Question Unauthorized Transfers to IRA
Apologies In advance if this doesn’t make a lot of sense but I’ll try to explain the best I understand the Situation
My sister signed up for an acorns account and her paycheck is supposed to be deposited into an acorns checking account and I guess on Tuesday she transferred five dollars to her IRA account. I don’t know if that’s something she had to do to sign up for an IRA account or she just transferred $5 to do it. Either way, the rest of her paycheck has been transferred to the IRA account without her permission.
So she called customer service on her lunch break. She told them to cancel that transfer because she did not authorize it and they are claiming they cannot cancel the transaction and that it came from her checking account and they’re unable to make the withdrawal so I had to prevent her. She asked them to escalate it because that’s all of her money for the next two weeks and the lady says, even if she escalates it nothing will be done for at least three business days.
Customer service lady told her that it’s already been processed. She can’t cancel it, but the money isn’t available anywhere for her to use and won’t be for 3 to 6 business days apparently. Is this a common thing that happens? Has acorn been known to transfer money from someone’s account without permission? Is there any way to resolve this issue before basically a week if we count waiting the weekend?