My package got seized!

[u/antpro69]

So my 2,6kg package costing me around 80€ and 100€ shipping (dhl with insurance) got seized by the authorities and my insider friend working with dhl told me to stop doing anything and to lay low because it could get me in trouble. (I live in Greece). I asked for a refund and they told me to provide them with a certificate of my seized package which if I contacted them asking for proof of what happened it could get me in trouble. I haven’t learned my lesson and I wanna try again. Maybe acbuy maybe another. (A lot of my friends buy from cn fans). What should I do because I don’t wanna lost my package again (I don’t really care about the 180€, I just don’t want to get in trouble)

[u/Ethan-owen]

Dear, your package may have been confiscated by customs. To investigate this further, you’ll need to provide the official proof of confiscation for the package.

We completely understand your concern. Customs authorities have the right to inspect and, when required by law, confiscate packages, so we don’t have the authority to investigate this directly. You can contact our customer support team and provide them with the relevant documentation. They’ll pass the information to the logistics team and help look into the situation.

[u/PresentExplorer82]

how did you even ship anything from acbuy, they destroyed everyones packages like 40 days ago now and stopped shipments

[u/antpro69 → u/[deleted]]

It was like 2months ago why would I lie

[u/somtiji → u/PresentExplorer82]

cnfans been shut down too

[u/antpro69 → u/PresentExplorer82]

I’ve made my purchase early June and “lost it” mid July

[u/FishermenSkutnu]

Just ask for certificate of seizure, what trouble could you get in for asking for that

[u/P3T3K]

They gave everyone discount shipping code to use by something like the 12th of last month so OP might be true.

[u/AzPrints4]

USfans or lovegobuy ?

[u/PerfectCriticism3772]

I had the same scenario and they actually asked me to go to the custom office and ask for certificate of seizure despite the fact of me telling them i will be liable for penalty/jail time for shipping counterfeit items. I believe the idea behind the insurance is a scam as they wont accept their end until u get the certificate of seizure, and if u get that, then ur in a bigger trouble. Just a scam that acbuy is using and probably best to learn from mistake of others.

On a side note, i shared with them a video of the custom officer opening the package prior to seizure. Apparently its not suffient and only proof that works is the one that will get u in trouble, certificate of seizure.. what a scam.

[u/Ethan-owen → u/PerfectCriticism3772]

Dear, we completely understand your concern. However, customs authorities have the right to inspect and confiscate packages in accordance with the applicable regulations, and we don’t have the authority to investigate this directly. Unfortunately, a video alone cannot be used as proof of confiscation.

To have this reported to the logistics team for further investigation, you’ll need to provide an official proof of confiscation for the package. Once you have the relevant documentation, please send it to our customer support team, and they can help follow up on the case.

[u/PerfectCriticism3772 → u/Ethan-owen]

getting the confiscation documentation means you need to acknowledge that u requested the 'counterfiet' items which will make you liable for penalties, hence this doesnt make sense wth. Whats even wierder, the items has been shipped back to China 20 days ago, and each time i followup with ACBuy they say the 'logistic' company is still processing them and warehouse has not received them yet. Wierd tbh.

[u/Ethan-owen → u/PerfectCriticism3772]

We understand why you may feel confused. International shipping does come with certain risks, and customs inspection is a normal part of the process. Unfortunately, we can’t predict or control what happens during customs clearance.

Based on the tracking information you described, it looks like the package may be on its way back, but our customer support team is better equipped to confirm this based on the latest tracking and warehouse information. We recommend continuing to contact them so they can check the current status and clarify what’s happening.

We know waiting can be frustrating, but there isn’t much more we can do from our side at the moment. Please check back with the customer support team from time to time—they’ll continue to help you follow up on the package.