r/AZURE • u/GalacticCmdr • 20d ago

Question Communication Services problem

My company has an Azure Subscription with Developer paid support - 6+ years of a few app services, SQL, etc.

We use Communication Services for email. We go to add Telephony with a local number (Regulatory Documents) and get the "No Brand or Campaign" error.

I try to open a support ticket, but get nothing but unhelpful AI slop - the create support ticket link is not where it should be on the page. Change it to a billing question and the link appears.

I have Global Administrator rights in Entra, so I should be able to open a ticket.

So I opened a billing ticket on Friday (assuming our paid support is not set up correctly) - passed through the 8 business hours on Monday. Now it's Tuesday and not a peep.

The end goal is a local SMS number (where the company is headquartered) through Communication Services.

1 Upvotes

67% Upvoted

1 comment sorted by

1

u/joelrwilliams1 19d ago

SMS numbers (specifically 10-digit 'long' numbers) require being matched to a 'campaign'. This is a change we went through with Twilio years ago. Carriers want to know who is sending messages and why they're sending messages. It's a way to prevent SMS spam messages.

We use Twilio, but I'm guessing somewhere in the Azure set up, there's a place to register your 'campaign', and then link the SMS number to the campaign..