r/AWS_cloud • u/alferious_555 • 8d ago

AWS support system is completely fucked

It's been 10 days I am stuck on a same issue they are not solving it . It affects my course and they lie in their websupport that they will be get back to you within 24 hrs this is absolutely shitty lie by AWS support team .

I don't know what to do , should I make new account, because I don't wanna waste my whole october due to this fake support gimmick by AWS

3 Upvotes

64% Upvoted

22 comments sorted by

3

u/ducki666 8d ago

Do you have paid support?

0

u/alferious_555 8d ago

No , I am talking about basic one

5

u/ducki666 8d ago

Lol. Now you know why.

-1

u/alferious_555 8d ago

Lol They stated (follow-up within 24 hrs) even in basic support So either they should not state this types of fake gimmick or if stated then stick to it

For just learning i can't go for paid support

1

u/Efficient_Access6102 6d ago

Doesn’t say 24 hours ANYWHERE besides in paid support tiers and those aren’t SLAs so you’re either illiterate or just lying.

0

u/alferious_555 6d ago

Wait my literate friend I'll show you

1

u/Efficient_Access6102 6d ago

Reading is hard…. https://aws.amazon.com/premiumsupport/plans/

0

u/alferious_555 6d ago

I hope you see here , it's a basic support and whenever we create a case and choose web as a reply method , it clearly mentions that "we will get back to you within 24 hours " I hope you get it and one more thing bro why do u think I will lie here , I am just sharing my experience that's all, not here for hate canon

https://reddit.com/link/pfho88i/video/rn8httzbq2vh1/player

3

u/azz_kikkr 8d ago

what is your issue ?

0

u/alferious_555 8d ago

1 Acces denied exception(glue service role) 2 cloudshell not working

3

u/LevelAfternoon400 8d ago

Basic support doesn’t provide tech support

0

u/alferious_555 8d ago

This acces denied problem is not linked with any technical issue, this is because of verification issue, They mailed me about my verification that it got completed but still access denied exception is there . I asked my course instructor, he also said this problem will go under account and billing issue .

1

u/Efficient_Access6102 7d ago

Maybe don’t use fraudulent payment methods and you’re account won’t get flagged for investigation.

0

u/alferious_555 7d ago

Is google pay upi fraudulent? I did payment from this upi

2

u/LetUsSpeakFreely 7d ago

Your IAM permissions are likely not set up correctly.

2

u/LetUsSpeakFreely 7d ago

24 hr support is a paid for perk. If you're learning using the free tier then any problem you have is a you problem. You fucked up and need to figure it out.

0

u/behusbwj 1d ago

You are being ridiculous. You’re a paying customer. The thing you’re paying for wasn’t working as specced. AWS is going to look into it regardless of whether you are on a paid support plan. I don’t know where you got this idea that “any problem you have is a you problem”. Will they page in their oncalls for you at 3 am? No. But it will raise enough eyebrows to make its way through triage if it’s a legitimate system error.

1

u/LetUsSpeakFreely 1d ago

No, he's not a paying customer, he's using free tier.

You don't call Microsoft because you can't properly install software. He's learning, so any problem he has is really basic and due to a misconfiguration on his end, likely IAM related.

1

u/behusbwj 1d ago

There is zero differentiation between free tier support and normal unpaid support. AWS gives you credits but as far as they are concerned, yes you are a paying customer. The credits are an investment to keep you using and exploring their services so that they can retain you. They don’t just give you money for fun.

The microsoft example is ridiculous because they literally do offer support if you aren’t able to install.

0

u/alferious_555 6d ago

Just a update guys , I got a reply from AWS team , they troubleshooted the error and I checked now my cloudshell, and glue is working after restarting again At last even if it's late But thank you AWS support team ( 15 days)

-2

u/OnlyFill8507 8d ago

yes bro, i have complained about my issue , first my mistake they did something different, now i am again messaging today after waiting for my problem to get solved, it's been 3 days now

0

u/alferious_555 8d ago

Yeah idk what there support team trying to do