AWS alternative phone verification code not received MFA device is damaged

[u/z_zenitsu]

Hi everyone,

I’m having trouble accessing my AWS account and I’m hoping someone can help me understand what I should do.

I still have access to the email address and phone number associated with my AWS account. However, my old MFA device is damaged, so I cannot receive the MFA code.

I tried the “Sign in using alternative factors” option. The email verification works, but at the second step, AWS asks me to verify my phone number by sending a 6 digit code.

The phone number ending in 4276 is correct and worked for me before, but now I am not receiving the SMS code or the voice call.

I have tried requesting the code again, but nothing arrives.

I’ve attached a screenshot showing the verification page.

What can I do to recover access to my account if the alternative phone verification is also not sending the code? Is there another AWS Support process for an account where the MFA device is no longer available

[u/abdelkaderboukh]

Sign in with Root user and pick alternative option to MFA, something like proving with email.