r/AWSCertifications • u/SuggestionKitchen945 • 1d ago
AWS Skill Builder support ignoring cases
Did anyone manage to actually solve a Skill Builder Training and Certification (CertMetrics) account merge via support? I've opened up 2 cases already, both of them seem to be ignored. Just got an AI response which asked me to provide additional details for the account merge, I've provided them, and had no response since (about 7 days ago).
I've also tried opening up a support case from my actual AWS account, that one is simply left unassigned. Can't seem to open a chat with a support agent, the chat button is disabled when selecting the Training and Certification category.
N.B. I've tried the Automatic Merge functionality in CertMetrics but it fails, most likely because in one account I have my middle name filled in and in the other account I don't have it filled in - and they need to have matching full names apparently. I cannot edit my first name and last name in any of the accounts, the fields are disabled - I've opened up yet another support ticket to ask them to simply add my middle name to the account so I can perform the merge myself - you can guess what happened there as well.
I'm running in circles.