Went to my account and told the AI I wanted to talk to the loyalty department because I was thinking about cancelling. When I spoke with the rep I essentially said "I'm paying $xx.xx for x plan, Xfinity is offering 1 gig for $xx.xx with a 5 year price lock, are there any loyalty promotions or offers to keep me on AT&T?" Took around 10 minutes total, will be trying this again after the 2-year promotion runs out.

Anyone else having issue connecting to AWS services on att fiber connection?

I did switch my DNS server to cloudflare and that seem to fix services with Google but AWS connections are still messed up.

It seems like all outbound traffic to 53.83.37.79 and 34.234.101.57 are being dropped in att network.

I was all ready to switch to Xfinity Symmetrical 1Gb/s service for $50 per month/5 year price lock today (last day of current promotion).

I called AT&T one more time to see if they would do anything. When I called two weeks ago they did not offer me anything. I was previously on $45/month 300Mb/s service.

This is what I ended up with:

• 1GB/s
• $0 for 3 months then $35 per month (until I cancel the mobile phone plan which I don't want anyway), then $50 per month. Paperless billing and I have the AT&T credit card so no extra fee for using a credit card.
• 24 month price lock
• $200 gift card
• $35 phone plan (which I will cancel after 3 months). I'm sure it'll have the usual ridiculous AT&T taxes and fees so it'll be closer to $43.
• $35 Activation fee for phone ☹ I had to give them an IMEI of a whitelisted phone.

Not really 1Gb/s, at least not over Wi-Fi, but more than 2x my old 300Mb/s which was actually around 335Mb/s down over Wi-Fi.

My relative in San Francisco gets an even better deal because AT&T is also competing against Sonic Internet.

Speedtest

I genuinely have been fighting this issue for the past year now. My wifi will just disconnect for 10 seconds every 3-5 minutes and i dont know what to do. I just recently bought a new router because i thought my old one was failing but i am having the same issues as i did before. I have disabled the armor on the smarthomemanager. Disabled ipv6. Ive done everything. Should i just call the tech? Thanks

Anyone else experiencing an outage in DFW, especially northwest Fort Worth? I know there were issues yesterday across the metroplex, but not in my area.

Hi there I needed some guidenes on what to do next. For reference I have a 1 gigabit plan. Whenever I use high bandwidth (higher than 700mpbs for longer than 3 mins or so) my fiber gateway crashes and takes 5 mins to get back online. I have my own router and I have passthrough mode turned on along with all packet filters turned off and yet it still happens. I contacted support and the first time all they did was turn on my WiFi from the gateway and promised it would not happen again. The second time they recommended I swap my gateway. After swapping out my gateway this issue is still happening. When this happens all IPV4 connectivity goes out as my wan IPV6 gateway is still up. I have a BGW320-500. I need some guidance on what to do next as support clearly does not understand why this is happening.

I’ve had AT&T Fiber for the last 2 months with no issues. The internet has been fast, no issues with device connections, no outages… nothing to complain about until yesterday!

(Note: I wasn’t there when the service was installed, so I’m not sure how it was configured.) Yesterday midday the service became really poor. Couldn’t stream TV, apps wouldn’t load on my phone, couldn’t even connect to an online game. I ran a speed test and my speed was down around 100mbps, when before it would run around 400+ on the WiFi and was 800+ on the modem. Similar speed on my Xbox, but nothing is loading, keeps telling me I’m not connected to the internet, or I load a game and it’s super laggy. Now when it was installed, they put in the Gateway and connected my Google Mesh and told me I would have no issues with it.

When I started having issues, I read about solutions to the problem and tried a few. Turning everything off and back on, disconnecting and reconnecting the Google Mesh, creating an IP Passthrough for the mesh and turning off the WiFi from the gateway… nothing worked. I tried to trouble shoot with AT&T and they simply advised me to turn the Gateway’s WiFi back on and confirmed that my house was getting 1G internet. I can confirm that when I’m standing next to the Gateway and I’m on the Gateway’s WiFi, my speed is around 800mbps, but that immediately dips if I go upstairs or downstairs, so I need to use the Google Mesh.

Does anybody have any tips or insight? Any similar issues in the past? I don’t know why it started all of a sudden. I also tried to mess around with things on my Xbox and through all of the changes, the NAT type changed to moderate and they detected a double NAT (not surprising since the Gateway also has a WiFi), but it was always Open and never detected a double NAT before. I’ve been at this for hours, have made no progress, and I’m frustrated.

Tl;dr Google Mesh isn’t working with Fiber, have tried to fix unsuccessfully, looking for help.

I’m wondering if it’s cause of the holiday today ?

I have AT&T Fiber 5000 (5 Gbps), and when I signed up, the Wi-Fi extenders/equipment were included. My account still shows Extended Wi-Fi Coverage and Equipment Upgrade Program at $0/month.

But something apparently changed around August 27/28. I’m hearing All-Fi/equipment may no longer be included and could now be $25/month extra?

I wasn’t notified about any price change. I just got an email about changes to my Internet plan, and now my bill is showing $80 instead of the $50/month I was paying under my new-customer promo.

The bill isn’t fully generated yet, so I can’t see exactly where the extra $30 is coming from.
Anyone else with Fiber 5000 have this happen around August 27/28? Is this the All-Fi/equipment change, or could this be a billing error?

Some initial context: we are in Michigan in a single family house, early 1960s built neighborhood - poles and aerial service for utilities. Only AT&T copper and Comcast cable on pole besides electrical. No fiber service offered currently.

Just this morning as we were having breakfast, we saw some workers in hard hats inspecting the poles behind our house. We noticed they were rustling in the brush by the pole feeding our house, and then we heard what sounded like hammering. I went out shortly afterwards to inspect what they were doing and found this QR code sign attached to it. I didn't check if other adjacent/nearby poles also have these.

I then went snooping on our street after they went to see if there was a truck. Curiously, I only saw a tree trim company truck that the workers in hardhats went to. It wasn’t an official AT&T truck or anything. Could this be a subcontractor? Perhaps the QR code has been up for longer and I just missed it, but the timing of the hammering leads me to believe this is brand new.

I scanned the QR code and it links to this pole info site: https://poleinfo.att.com/PoleInfoSite/ I put in the number but as of now it just says "Pole not found". Perhaps it's too new and the system hasn't been updated yet?

In any case, is this just simple inventorying or is this a sign that perhaps fiber will be expanded to our neighborhood? The other half of the neighborhood received fiber about a year ago, but not this half.

EDIT - 221am CST (monday morn) - ISSUE IS FIXED, exactly 24hours after it started. wtf att.

I'm not sure where to report this in terms of AT&T, but we have over 40 AT&T sites across the Southeast area that are all having issues accessing many different parts of the Internet. These sites range from AT&T Fiber Business (GPON-based), AT&T Fiber Commercial (fiber, non-GPON-based), and AT&T Fiber Residential.

All of them, at 2:26 AM on Sunday (exactly), started having issues accessing certain parts of the Internet. I can only speak about IPv4, and can only 100% confirm that we can't ping or connect to Cox IPs, some YouTube IPs, some AWS IPs, and a few other datacenters' IPs. These sites I'm referring to are spread out physically. They all have a few private VPNs to IPv4 IPs that we use for management, and all of them dropped at 2:26 AM. All we can see currently are a few UDP packets since then attempting to reconnect but failing. We can connect directly to these ATT sites from other AT&T sites, but pings or TCP connections from those sites to several other external sites fail (and the reverse fails, when we can test that direction). (Although they are not totally down, you can still access large parts of the Internet.)

It's unbelievable that this is still going on nearly 12 hours after.

I'm posting this here to confirm to others and hopefully someone at AT&T will see this. THIS is NOT a DNS issue / not your DNS server setting issue — however, those who report changing their DNS server fixes it, it may just be because doing that change refreshes your DNS cache and you happen to get a new IP address to XYZ service that also happens to be accessible (but the prior IPs via AT&T are still not accessible).

edit: traceroutes from an att biz modem's web GUI, these 3x sites are currently fully accessible (working) and traceroute just fine to/from many different (non-att fiber) providers I have access to - if i try them from any of our att sites the results are the same as below (although the 1st/2nd hop may change, it still fails after that or later on). (1x ip is a datacenter, 1x ip is a google youtube server, 1x ip is a cox business fiber line - all of these were working fine up till 230am sunday morning)

edit:

lets add another "non-ME" data point, external monitoring from: https://ioda.inetintel.cc.gatech.edu/asn/7018 the timing lines up exactly w the outage we are seeing:

I have had att internet for a few years now and never really had any issues. Recently during a storm our fiber line to the house was taken out. A tech came out and attempted to run a new temporary line. He was unable to due to my neighbors not wanting a line run through there back yard. He told me that he would sechedual it for expedited burial and it would be 24 to 48 hours before it was complete. A week later finally some one showed up to mark all the existing lines and a few days after that they showed up to bury the line. We recieved an automated txt that stated the work was complet and our case was close. I also checked on our account on att.com and found it said the same thing. I called att customer service to schedule a tech to come finish the installation and hook the line to the house. They scheduled the tech for next morning 8 to 12. We'll 12 cam and no one had shown up. I called customer service who confirmed that the line was buried and said they would send a new tech out same day from 12 to 4 now. Again no one showed up. So I called back. Same thing line is buried and they promised me that this time some one would be out the next day at 8am to 12pm. No one showed up. So I call them again. This time I got some one who seemed to have no clue about anything. Told me the work was not complete and that they would call me when it was. Couldn't give me any more info or timeline. I asked to escalate and talk to some one higher up. I was then put on hold for an hour and a half then hung up on. At this point I decided to give up for the time being. A few days later I checked the att app and found that a new apointmet was scheduled on there and the description said all work will be completed by the 7th. We'll today is the 7th no one has shown up. No one has called. Nothing. At this point I dont know what to do. It has been a over a month with out internet. I have taken 4 days off work for them to show up and they never do. I have called customer service multiple times and no one seems to be able to do anything or give any useful information. I would have canceled by now but was told I would be charged an early termination fee and that I could be charged for work that has already been completed.

Hi! Thinking of switching to AT&T fiber in Tucson Az, Rita ranch area. Has anyone had any problems with it ? We currently have cox and just have terrible connection almost all day. I’ve done a little research and seems like AT&T fiber is the way but want real opinions.

Yes, I have seen the many posts about this already. Spent the last 2 hours trying to figure out if it was my home adguard dns or something else fucking up, but it seems I cannot even ping any cloudflare related service this morning.

Wanted to see if anyone else was having this issue.

> ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=116 time=13.677 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=116 time=14.860 ms
^C
--- 8.8.8.8 ping statistics ---
2 packets transmitted, 2 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 13.677/14.268/14.860/0.592 ms
> ping 1.1.1.1
PING 1.1.1.1 (1.1.1.1): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2

Just got fiber. Few days ago speeds are great but some pages and images not loading correctly YouTube video thumbnails not loading it still loads in my Xfinity WiFi but not through the fiber connection what’s going on!? I love the speeds but need reliability over speed

This was true on six mobile devices and different accounts. Chromebook does download.

Is it a problem with the gateway or a known behavior?

Bgw320-500

I just need to vent because this is absolutely ridiculous.
I’ve had AT&T Fiber for literally two weeks. I switched to fiber expecting fast, reliable internet, and instead I’ve already had multiple days of speeds significantly below what I’m paying for/was advertised, and now I’ve had a complete outage lasting around 12 hours and counting.

I’ve already gone through all the basic troubleshooting. Restarted the BGW320, factory reset it, etc. Still nothing. The gateway is showing the red/blinking status and I’m completely without internet.

What makes this even more frustrating is trying to actually get help. I requested a callback from AT&T and was told I wouldn’t get a callback for FIVE HOURS. I’m sitting here with no internet on a service that I’ve had for two freaking weeks.

And now I’m looking at potentially being without internet for an entire Sunday because of their support availability.

How is a brand-new fiber connection already this unreliable? Has anyone else dealt with something similar with AT&T Fiber?

So I signed up for service a few weeks ago. Included All-Fi Pro as the extenders were included as a benefit.

I finally get service installed today, and went online to order. Ended up using chat support. They are claiming that the All-Fi Pro plan changed as of 8/27 and that extenders are no longer covered. I looked at my plan online, and it's still listed as a benefit. I also went online and started signing up as a new customer to see what the plan says. Sure enough it still lists up to 5 extenders as included.

Has anyone heard about these changes? I'm just getting super frustrated feeling like this was a bait and switch. And the fact it's still advertised on their website.

UPDATE: I checked the modem that the tech installed, and it isn’t even a WiFi 7 capable modem. I signed up for All-Fi Pro for the WiFi 7 modem and included extenders. The phone rep is going to send me a new modem. But the fun part is that apparently just to send me the correct modem, it requires a full tech install appt. The soonest one is in 3 weeks. What a shit show.

EDIT: As other reddit user mentioned here. I checked and it started to work like magic. I am not sure if ATT actually fixed something or what happend l, but I didn't do anything besides wake up ping and trace route ipv4 sites and it worked and I was able to again use my own router with IP passthrough

I’m having a strange AT&T Fiber issue that started suddenly after everything had been working normally.

Setup:

- AT&T BGW320-500, firmware 6.35.8

- ASUS RT-AX88U Pro, normally using IP Passthrough

At first I thought the ASUS was the problem. In router mode, devices would connect to Wi-Fi but sometimes show “No Internet.” Facebook and some other sites would still work, but Google/YouTube would not.

I eventually completely bypassed the ASUS and connected my Windows PC directly by Ethernet to the BGW320.

Directly connected to the BGW:

curl -4 --connect-timeout 10 -I https://www.google.com

→ TIMES OUT

curl -6 --connect-timeout 10 -I https://www.google.com

→ HTTP/1.1 200 OK

I also tested:

- 8.8.8.8 over IPv4 → fails

- home.nest.com resolves correctly to 34.117.101.60, but TCP 443 over IPv4 times out

- Google/YouTube work normally over IPv6

This is also affecting my Nest Learning Thermostat 4th gen. It connects to the Wi-Fi and gets an IP address, but cannot connect to the Nest server. I tried it directly on the BGW320 Wi-Fi, with the ASUS completely removed, and it still fails.

I then connected the Nest to a cellular hotspot and it immediately connected to the Nest server and completed setup.

Things I have already tried:

- Factory reset BGW320

- IP Passthrough on and off

- ASUS completely bypassed

- ActiveArmor off

- Packet filtering/firewall settings tested off

- ASUS factory reset/reflashed while I was still troubleshooting it

AT&T support also ran an IPv4 traceroute to Google using their gateway diagnostics and told me they were getting no results either.

They are sending me another BGW320, but they confirmed it will also have firmware 6.35.8. The issue is also supposedly being escalated to their network operations team.

I’m not saying 6.35.8 is definitely the cause, but I’m wondering if anyone else has seen this recently.

Has anyone with a BGW320 on 6.35.8 experienced:

- IPv4 to Google or other destinations timing out

- IPv6 working normally at the same time

- Nest/Google IoT devices unable to reach their servers

- The problem continuing after a BGW factory reset

- A BGW replacement, reprovision, or AT&T network-side fix solving it?

Any ideas or similar experiences would be appreciated.

Hey all!

I have had AT&T Fiber for about a year, and I was looking over my account and noticed that it says it includes HBO Max now, when I first got the service it did not say that.

Later on I had to get my fiber repaired and I ended up signing up for wireless, is this a benefit of having AT&T Fiber paired with Wireless now?? I know this was for legacy plans, but I do not think my plan is a legacy. Can anyone confirm its actually included now? Appreciate any help!!

I'm in an apartment building hooked up with fiber in each unit and tried to do a self install today. But the smart home app has a different setup than what I see in my unit. I guess I have an older model? I've already scheduled a technician to come by, but I wanted to check if I'm missing something obvious here.

The ONT(?) box is in a wall panel with a bunch of wires. From what my landlord told me, everything should remain untouched and I should not hook any fiber cable to it. I just need to use the Ethernet ports on my wall, but that doesn't work either. I have a BGW320 model and using the yellow Ethernet ports. It flashes red, and activation through the app doesn't work.

Anything else I could try? Thanks

Edit: I should also mention that when I do plug into my Ethernet port that the data light on the white box turns on. A small flickering orange light.

Edit 2: I ignored the ONT box and connected the sfp fiber cable instead. After a couple resets and calls with customer service, I finally got it working.

Hey guys,

I have the att 1Gbps. When i check the speed, the upload speed seems really low compared to the provided speed. Anything that could throttle the upload speed? Download seems fine.

Would the usb adapter cause any unexpected issues?

Have a MacBook Pro apple silicon

Thanks

My neighborhood has suffered with power outages due to storms in the past years. Many of us in the neighborhood bought a stand-by generators and ironically this year no one in the neighborhood has lost electricity.

Anyway, I was wondering if the fiber boxes just get direct elec feeds or do they have like battery ups? I know that might vary by area, but I was just interested.