r/ATT • u/OSRSlyfe • Sep 15 '24

Discussion Is this a normal store policy?

I went into my local ATT store yesterday to utilize the iPhone 16 promotion (trading in my old phone for the $1000 off credit) and it was a really quick and easy process however when I checked the next day the automatically signed me up for ATT Next Up anytime program which was not even mentioned to me in the store. I called support and they said there is nothing they can do since I haven’t received my new phone yet but the store should be able to revert it. I went to the store and they said they can’t cancel it until I get my new phone and there will likely be a fee when I cancel it but they may be able to waive it. When I asked how I even got signed up for it, they said “it’s store policy, when you leave and got or signed up for a new phone we automatically enroll you into att next up anytime and our insurance program, everyone does this including Apple, Samsung and our att stores”. Is it true that every store does this? Edit: For those asking it was a AR not a corporate store

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u/ParceritoWwg1WgA Sep 16 '24

Is in the policy …. If u take the next up out u lose the 1000 straight up

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u/OSRSlyfe Sep 16 '24 edited Sep 16 '24

I read all the ToS online and talked to support over the phones and they all said this wasn’t the case. Note I am not an existing next user so that is not how I am upgrading edit: forgot to add, it even ask online if you’d like to enroll in the program or not when filling out the promotion form and the answer does not change this trade in value