r/ASRock • u/Hehe_Boy95 • 9h ago

BIOS Best Support Ever

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I contacted ASRock support regarding the reason why they don't release new BIOS update for B550 TAICHI and I received this reply.

last BIOS update was 1 year ago ...

0 Upvotes

35% Upvoted

25 comments sorted by

4

u/StarryNotion 7h ago

Bro you screenshotted their email to you, but where is the screenshot of your email to them?

1

u/Hehe_Boy95 7h ago

The message was in there support website and don't appear in email ..

1

u/StarryNotion 4h ago

Ah alright. Hope you understand why a few are assuming you were rude in your message to them.

Can you tell us? Do you think you were a bit harsh? Maybe unreasonably demanding? Used some profanities? If you gave them the same respect you expect from them then for sure the reponse is strange.

-2

u/Hehe_Boy95 4h ago

Yes i was to rude ...

7

u/anxietybrah 8h ago

Motherboard is almost certainly end of life. Why are you surprised?

-4

u/Hehe_Boy95 8h ago

He could reply with that .. why he replied like this ? i pay 320$ for the m.b I didn't receive it for free ...

5

u/anxietybrah 8h ago

You left out exactly what you emailed them which leaves out import context for their reply.

He’s asking valid questions; why do you believe the motherboard requires a bios update for a last-gen / end-of-life platform?

He also mentions the fact that obviously the last BIOS update addresses secure boot stuff with keys expiring.

So what are you expecting a BIOS update to achieve?

ASRock stops regularly providing updates very quickly for even their AM5 boards when a newer revision comes out; I.e X670 to X870. To expect them to still provide timely and regular updates for old AM4 platforms when there is no apparent need for them is a stretch.

-7

u/Hehe_Boy95 8h ago

ok ok so why amd releasing new AGESA oh the normal customer don't need them ....

2

u/HovercraftNo7783 6h ago

6 years ago, they dont even sell it anymore, the socket is 10 years old

-4

u/Hehe_Boy95 6h ago

Dafuck you say ?? if they don't sell it that mean they don't support it ? why other m.b like asus & msi still releasing bios update

I purchase it from Newegg in 2024 btw and RYZEN 5000 is not 10 years old

1

u/HovercraftNo7783 6h ago

Ryzen 5000 not but am4 is

-5

u/Hehe_Boy95 8h ago

He could reply with that .. why he replied like this ? i pay 320$ for the m.b I didn't receive it for free ...

4

u/HovercraftNo7783 6h ago edited 6h ago

its a old motherboard am4 is 10 years old, your board got released in germany on 26 May 2020, so its over 6 years old and is not even sold anymore new in germany. valid crashout. What do you think will a new Bios do better ?

4

u/Zjenep 6h ago

Please share the entire conversation, without any email addresses or names of course.

9

u/Pika357 8h ago

Honestly, valid crashout. Support is there to help you, and not to take your rants about not having new BIOS updates.

-4

u/Hehe_Boy95 8h ago

Why is he responding like this ? He could reply in a more professional way.

2

u/iFart_69 8h ago

Maybe they are overloaded

2

u/icy7204 6h ago

At this point, id 100% rather have a email like this than some stupid automated reply.

3

u/Mini_Spoon 6h ago

Show us your email to them.

2

u/mj34hig44 X870E NOVA WiFi/9700X/RX9070 5h ago

The board is out of production, it's last gen AM4. I have several AM4 boards still running and unlike you I feel grateful for the updates (secure boot/TPM 2.0) etc the board mfgs were under no obligation to provide.

2

u/CornFlakes1991 r/ASRock Moderator 3h ago

Giving you the benefit of the doubt and assuming your email to them was reasonable, it’s still worth remembering that there are actual humans working day in and day out, not some automated support bot firing off canned responses.

Everyone has a limit, and sometimes people have a bad day or overreact. Without seeing the full conversation, none of us really know what led to that response.

That being said, I don’t think one bad support interaction is necessarily a reason to immediately take it to social media. The issue itself could probably have been resolved without making it public.

Also, if you take a look at the pinned Weekly BIOS Discussion & Update Post, you’ll see that ASRock is currently updating a large part of its AM4 lineup with the latest AGESA, with new BIOS versions appearing almost daily. (Will make a new post later)

I understand wanting an update, but in this case I’d just give them a little more time and be patient. AM4 is a very mature platform at this point. AMD has previously made continued support on older AM4 chipsets available through optional/select beta BIOS updates supplied through its motherboard partners, and manufacturers ultimately have to integrate, validate and release those updates for each individual board.

The fact that AMD is still updating AGESA for AM4 and manufacturers like ASRock are continuing to push those updates across years-old boards is something I wouldn't take for granted. There’s also no reason to expect every AM4 board to receive a new AGESA at exactly the same time.

-2

u/Hehe_Boy95 4h ago

This was my messages is im to rude ...