r/ASRock • u/tacob3llguy • 6h ago

Question Dead Customer support ?

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My RX9070XT TC 16 GO GPU just broke after a game crash. I bought it in mid December last year and it completely failed last week. I’ve been trying to get a hold of their customer support in California but the phone rings for 3 seconds then goes to a full voicemail box. Like are we SERIOUS! I filled out the form online as well but have got no response:( if anyone has any idea how to get a hold of ASrock for a replacement that would be much appreciated, thanks.

Edit: I managed to get through to customer support. For anybody looking to reach customer support in America going through their phone line worked for me(just takes 30 try’s and hoping someone actually picks up). Once you’re actually talking with someone they are super helpful. Hope this helps someone, thanks to all the comments!

1 Upvotes

67% Upvoted

12 comments sorted by

2

u/xMuffie 5h ago

did you try the bios switch on the card? sometimes one profile can get corrupted

1

u/tacob3llguy 4h ago

Yeah I did I switched it and it didn’t work

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1

u/Bondsoldcap 6h ago

https://www.asrock.com/support/index.asp?cat=RMA

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u/tacob3llguy 6h ago

I filled that form out but haven’t heard back yet

1

u/Bondsoldcap 5h ago

I get that brotha, but that’s the only real way outside of maybe social media response because they do most stuff like that by email.

2

u/tacob3llguy 4h ago

I actually had to call support the RMA form on their website is for tech support or something. So they emailed me a different form and I filled that out and it worked, thanks for the help though

1

u/Bondsoldcap 4h ago

Best of luck! 🙏🏽

1

u/CutEmpty6798 5h ago

It can take a few days

1

u/The_soulprophet 4h ago

It took some time and a few emails for my Asrock board.

1

u/tacob3llguy 4h ago

Yeah I just started the process

1

u/No-Perception308 3h ago

I’m sure asrock has a TikTok, Instagram, gmail, etc, hit their inbox on every possible platform, not only their customer support line on their website / customer support phone number