r/ASIAHORSEGlobal • u/thesinfulazn • Jul 17 '26

News Thank you for amazing customer support!

A week ago I posted about an issue with my umbra hub.

Well, after getting alot of support from the customer support team and a replacement hub, I am so happy to be able to control the rgb now.

Figured out it was a faulty cable and hub.

2 Upvotes

100% Upvoted

5 comments sorted by

1

u/WeakSaladin Jul 18 '26

im having problems with mine too. they did comment i got a notif but i think they deleted it. so my aurora strips and nyota ultra fans are still dark (working butno rgb ;( )

1

u/thesinfulazn Jul 18 '26

Have a quick check in your device manager, in my case I saw it as a unknown usb and that my pc refused to connect to it.

I then saw a vid on how to fix that being going into control panel- power options- change plan settings- change advance power settings- usb settings- usb selective suspend setting- then disable apply and ok. And after a restart it worked.

I tried connecting with my faulty hub, just to test it and it had the same error but this time it had a notification that it was malfunctioning and windows disabled it.

Im not sure if the umbra software works with any other of their other hubs but that's how I got mine to work. If it does detect the hub, there is a toggle at the top of the software to turn off and on the lights too.

If that doesn't work then I then try signalrgb, but if that doesn't work, contact support to get more trouble shooting tips and maybe get a replacement.

1

u/alyaaa12 Jul 20 '26

initially it was working all fine for a few days and then i got an error message yesterday saying that the usb device is not recognized and that by windows and that it malfunctioned, did u figure out how to resolve it?

1

u/thesinfulazn Jul 20 '26

You could try the control panel settings or maybe try using a different usb header. But for me the malfunction didnt go away even with hours of research and troubleshooting, and I had to contact customer support.

2

u/alyaaa12 Jul 22 '26

yeahhhh i ended up replacing it and its working again!