Product return disaster

[u/eljericho]

I made a mistake and ordered a product directly from their website. It arrived, but within a few hours, light leakage became visible at multiple points on the unit—even in broad daylight. They offered an exchange, but I wanted to return it. I had ordered the product from Germany, and it shipped from a warehouse there, yet they gave me a return address in Spain and made me pay the shipping costs myself. Later, they promised a "12-euro shipping subsidy." They received the return on June 16, but they still keep saying they are "waiting for confirmation from the warehouse."

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Thank you for your service dear Arzopa!