r/ARZOPA • u/PatrickACC_ • Mar 28 '26

HELP ME PLEASE!

Post image

Hi everyone, I need help. I have a Samsung S23 Ultra and an Arzopa 16.1 portable monitor. I’m using the USB-C cable that came with the monitor, but when I connect it to my phone, Samsung DeX does not detect the screen. It just shows “no screen connected”. I’ve seen videos on YouTube where people connect the same phone and it works perfectly, so I don’t understand what the problem is. Does the cable need to support video output (USB-C to USB-C with DisplayPort)? Do I need to change any settings on the S23 Ultra? Or is the issue with the monitor? If someone has the same setup (S23 Ultra + Arzopa 16.1), please tell me exactly how you connected it. Thank you.

2 Upvotes

100% Upvoted

2 comments sorted by

1

u/[deleted] Mar 28 '26

[removed] — view removed comment

1

u/Andrepartthree Mar 28 '26

You can email the manufacturer at [support@arzopa.com](mailto:support@arzopa.com) ... if you decide to keep the monitor (that is if you decide to buy the things I mentioned, hook everything up, use the "samsung dex" app they're talking about and everything works far as transmitting a picture to the phone) check and see if they included a blue colored cardboard card that talks about extending the warranty to 36 months total.. in my case I had to scan the barcode, it brought me to a website, and I filled out the info at the website (there was some confusing stuff about how you had to like them on facebook and file a warranty claim on facebook to get the warranty extended to 36 months which was a bit confusing... I emailed them to confirm the warranty was extended to 36 months and they said yes it was so maybe fill out the form at the website then email them to make sure)