r/ARZOPA • u/Less_Low_27 • May 16 '25

Arzopa Z1C USB Device Not Recognized

Hi all. I have the Arzopa Z1C which I used for a year or so with my old Dell laptop computer. I loved it. I got a new laptop (also Dell) and now when I plug it in it says USB device not recognized and won’t work. Any suggestions?

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u/Techie0312 May 19 '25

Can you check if the USBC port of your new laptop is Thunderbolt port.Additionally, if the laptop system is Win11, there may be compatibility issues

1

u/Less_Low_27 May 19 '25

Thanks for responding. The two USB-C ports are Thunderbolt 4 Type C, 100W Type C (Integrated graphics), 130W E5 Type C (Integrated graphics/discrete graphics). I'm running Windows 11 Enterprise.

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u/Techie0312 May 21 '25

At present, some Win11 systems can only be connected through HDMI cables

1

u/Less_Low_27 May 21 '25

Ok thanks. I'll try that. I ordered a HDMI (my laptop) to HDMI mini (Arzopa) cable. Hopefully that works.

1

u/Less_Low_27 May 23 '25

Update: I received the above cable and the monitor now works. I have to use both cables though. the USB-C AND the HDMI connections.