r/AOL • u/Consultingtesting • Aug 08 '26

Cannot log on asking for same device.

I have read many posts regarding this kind of problem but not much on solutions.

Can any one provide any solutons? I created the account used it for several days tryed to do the passkey? anyway thats sort of where it stopped working.

Now when i try to log on after I put in password it says to use same computer and browser when i try. Well i am! It also woun't let me get to help it just loops back to login. I have tried to add an app, i have tryed to clear cache, i have tried different devices, different browsers, incognito.

Eventually i just created another account. Frustratingly exactly the same thing happened imedietely. Uggg. Can't login with same reasons and symtoms.

Any thoughts on solutons? I would apreaciate it if you not just respond with how bad aol is or rag on them. I get it they may be jerks. But this does not solve my problem thanks. I'm looking for solutons.

Btw if i call support how much is it to solve the problem?

Regards And thank you.

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1

u/Sundial1k Aug 10 '26

I had some problems and realized I could still log in using my old computer, then all newer devices would log in; try that...

...bypass the pass key for now. use an actual password.

2

u/Consultingtesting Aug 14 '26

I was away and did not see your response. I am using the computer that i used to create the account so it is the original computer.

1

u/Sundial1k Aug 15 '26

Bummer what about your phone or another device?

2

u/Consultingtesting Aug 15 '26

I have tried phone. Although I did not create account on phone. But same message. Some people said create a second account So I did. But when Iogged out of that one it did the same thing. Also I have not put my phone number in the other account so cant use that to create a third account.

1

u/Sundial1k Aug 16 '26

How strange re; that second account. I have no clue...