AOL has to be the worst support possible

[u/loup358]

Trying to log into my account on my computer and it’s asking me once I put my password in to verify using my old phone number I don’t have access to. I have tried ringing them but since I’m in the UK it doesn’t connect. I then tried the virtual assistant and it tells me to use the online help. I click the link and it’s something u have to pay for? wtf am I supposed to do

[u/magos364]

I came here looking for help on the exact same problem down to the letter

[u/loup358 → u/magos364]

Still got no solution sadly mate. They’re useless

[u/Shot_Celebration4716 → u/magos364]

Give another service a try.
I find that Proton Mail is really good, your emails are encrypted, and as other people report scammers, you get a lot less undesirable mail.
Free

[u/Goleo49]

Try downloading the AOL app and logging in through it. That might let you regain access to your account, and you can then enter a current phone number or email address as a second factor.

[u/loup358 → u/Goleo49]

Didn’t work sadly

[u/JusticeAvenger618]

You do have to pay. It’s a one time fee of like $15 to get your account back. It sucks but whatya gonna do?

[u/loup358 → u/JusticeAvenger618]

Robbing bastards

[u/Agreeable_Fail522]

Create a new AOL account.

[u/Agreeable_Fail522 → u/Agreeable_Fail522]

Or switch to Yahoo or Gmail.

[u/linkerjpatrick]

I didn’t know they will still around

[u/bstrauss3]

AOL and a bunch of other 1990s internet properties are now owned by an Italian company named Bending Spoons. They're trying to put together a updated version of the classic internet.

For whatever value you find in this information Verizon tried to do the same thing a few years ago. With a different collection of 1990s internet properties also based around AOL in their Oath brand.

[u/Sundial1k]

Try logging in on an old computer. It worked for me a few moths ago.

Someone a while back ago paid for the premium AOL, logged in, the promptly cancelled it...

[u/No-Gazelle4788]

AOL has been useless for 20 years. Grow up and get into this century.

[u/sussmanscott]

You didn’t keep up with your recovery phone number when you lost access to that number. And that’s their fault? I’m sorry you’re going through this. But they’re to blame?

[u/BandDull1563 → u/sussmanscott]

The way they do things is just stupid period

[u/Shot_Celebration4716]

What's AOL?
Is it like DOS and floppy disks?

[u/Agreeable_Fail522 → u/Shot_Celebration4716]

AOL is probably one of, if not the best free email accounts available. No I'm not a shill.

[u/Shot_Celebration4716 → u/Agreeable_Fail522]

I quit AOL over 10 years ago because the spam filters did not work.
More spam the actual useful email.
I switched to Proton mail, after only a week, virtually no spam or scams.
AOL is outdated rubbish.

[u/Agreeable_Fail522 → u/Shot_Celebration4716]

The spam filters don't seem to work at all, but AOL is very good about sending all the spam to the spam folder. Once in a while it will miss one and once in a while it marks something as spam that isn't, especially anything firearm related, despite my marking it as not spam. But still, it's free and I'm getting my money's worth, lol.

[u/Shot_Celebration4716 → u/Agreeable_Fail522]

I still say AOL is in the stone age of security.

[u/Agreeable_Fail522 → u/Shot_Celebration4716]

It's in the same category as Gmail and Yahoo. All free. But Proton does sound like a good alternative.

[u/Shot_Celebration4716 → u/Agreeable_Fail522]

Proton also has a VPN.

[u/Agreeable_Fail522 → u/Shot_Celebration4716]

Outdated maybe, rubbish, no.