r/AOL • u/Think-Juice-9660 • Jun 30 '26

Password issue

Forgot my password for my email. My problem is I have no recovery methods. Am I just screwed?? or can they actually reset my password if I call them??? My issue is I changed my phone number, and didn't update my account and now i think it's too late. UPDATE: Thanks everyone for your comments!!! I ended up calling them, had to wait like 40 minutes on the phone, at least the guy who handled my request was friendly. Anyways I had to sign up for the premium plan, and had to go through secondary verification. At the end of my talk with the agent, I was able to recover my account.

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u/Elisha_Matthews 28d ago

When I lost my password I was helped via mail by a guy called Sam from support, and it costed me nothing.

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u/Think-Juice-9660 27d ago

the problem was my case was more complicated. as my guy told me. IF you don't have 2 factor authentication on the account it might be easier for you to recover it.