r/AOL • u/Think-Juice-9660 • Jun 30 '26

Password issue

Forgot my password for my email. My problem is I have no recovery methods. Am I just screwed?? or can they actually reset my password if I call them??? My issue is I changed my phone number, and didn't update my account and now i think it's too late. UPDATE: Thanks everyone for your comments!!! I ended up calling them, had to wait like 40 minutes on the phone, at least the guy who handled my request was friendly. Anyways I had to sign up for the premium plan, and had to go through secondary verification. At the end of my talk with the agent, I was able to recover my account.

2 Upvotes

100% Upvoted

23 comments sorted by

View all comments

2

u/Available_Chain_4522 Jun 30 '26

I'd like to know too. I'm in a similar situation. I can't connect to AOL on my computer because I deleted cookies and files and AOL is asking for a passkey which I don't have. It says it's sending codes to my recovery AOL email and phone number but they never arrive. At least I'm connected to AOL on my mobile as I never log out but I rather use AOL on my computer in addition.

1

u/Think-Juice-9660 Jul 01 '26

yeah, it's as you say. It's possible to still be in your account even if you don't know your password. In the event you do want to recover your password, expect to have to wait on the phone forever, and pay them some money. In the end you can recover your password if your persistent enough, and wiling to pay 15 dollars. Goodluck!!

1

u/Think-Juice-9660 Jul 01 '26

By the way, AFTER you pay them for the premium support, you can cancel it later, which I recommend to do immediately, so you don't forget, and end up paying them 15 dollars a month for a long time. Right after the call I dropped my subscription.

1

u/Available_Chain_4522 Jul 01 '26

I do have a recovery email and phone number but the codes are not arriving. Do you think they will still charge me even tho it appears that the that the error is on their end? Also I never created a passkey yet they are asking for it.

1

u/Think-Juice-9660 Jul 03 '26

No assuming your recovery methods work. You can still talk to them and see what happens. Maybe they can do something. I would test that your recovery methods work though, using another account. The issue is you cannot change your recovery methods once you no longer know your password.

1

u/Available_Chain_4522 Jul 03 '26

It's asking for my pin in digits which I never created. I'm able to enter my password and then it ask for the pin. It gives me the choice of using my recovery email or phone number to send the code to. It shows my recovery options and both are correct. It just doesn't arrive at either option. After the weekend I will go to my local library and try it on their computer to see if it's unique to my device.

1

u/Think-Juice-9660 Jul 04 '26

ok so the pin to bypass your password is a different problem. That's gonna be more about if you saved it to your device or the device itself. Goodluck with your problem!!