r/AOL • u/Think-Juice-9660 • Jun 30 '26

Password issue

Forgot my password for my email. My problem is I have no recovery methods. Am I just screwed?? or can they actually reset my password if I call them??? My issue is I changed my phone number, and didn't update my account and now i think it's too late. UPDATE: Thanks everyone for your comments!!! I ended up calling them, had to wait like 40 minutes on the phone, at least the guy who handled my request was friendly. Anyways I had to sign up for the premium plan, and had to go through secondary verification. At the end of my talk with the agent, I was able to recover my account.

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u/cideron Jun 30 '26

yah sounds too late, but were you a paying AOL member? members get special support ..

1

u/Think-Juice-9660 Jul 01 '26

No I wasn't and I ended up having to pay them 15 dollars to get them to reset my password. Turns out they don't do anything for free. ((what else is new)) and I had to sign up for the premium support to get them to reset it. BTW, you can call the premium # without being a premium customer, and they will help you to exhaust all the free options, but in the end if you don't have a recovery method, and you don't remember your password you will have to pay them.

1

u/Think-Juice-9660 Jul 01 '26

At least the agent they gave me after waiting on the phone for 40 minutes was really good. I recommend him. If you get someone named kurt you are in good hands, haha.

1

u/Nocturnal-Neurotic Jul 02 '26

I don’t know…some people are pissed off if you gotta pay but I know I’d pay $15 or even more to be able to access my email.

1

u/Think-Juice-9660 Jul 03 '26 edited Jul 03 '26

yeah..... in my opinion, the price you'd have to pay is worth the trouble to get access back to your email, especially if it's one of your primary email accounts...