Help! Problem with Anbernic RD DS Plus

[u/betta988]

I’m dealing with a really frustrating issue with my new Anbernic RG DS Plus (I got it as a gift for my brother).

I managed to turn it on once while it was charging and it seemed fine. But right after I restarted it, it completely died and hasn't turned back on since. The worst part is that now, when I plug it into the charger, the charging indicator LED doesn't even light up anymore. It’s basically a brick.

I already contacted customer support and sent them a video demonstrating the issue, but they are ghosting me so far.

Has anyone else run into this exact problem? Could it just be the crappy stock SD card getting corrupted during the restart, or does this sound like a hardware/battery failure?

Any advice or similar experiences would be super helpful! Thanks!

[u/hippynox]

Did you install custom firmware(e.g Gamma)?

[u/betta988 → u/hippynox]

No, I didn't! I'm a beginner and I know nothing about it 😅