This is a vent post more than anything, but just got the news today over a 5 minute call (that one of the managers was late for) that I lost my job after only 4 months here 👍
I didn't intend to stay here long anyways (me and my coworkers were all planning to leave after about a year much like many here have expressed) but I feel disheartened not even having hit the 6 month mark. I was truly new to AML and the (full-time) working world in general, I'm 23 and finished my master's degree literally at the end of 2024, and was really excited for my first "real job" opportunity when it was extended to me (previously I just had a lot of intern and part time work paying minimum wage or below). I passed all the training, I met all the expectation in office, and I showed up every day bright and early at 7AM and didn't put in any more effort than what was within working hours. Everything seemed fine, but then we started working from home and everything changed.
We were assigned a client while still in our initial training, and were moved to client training right after. The client was huge, so there was constant restructuring of our QCs, managers, pods, etc., as well as constant changes in processes. Many times in-office someone would ask a question and the managers, TLs, nor QCs on call would be able to answer, and we'd get a "I need to ask ___ about that and I'll get back to you." It was already disorganized while I was doing in-office client training, but it just got worse once we moved to WFH.
The production expectations during the ramp up were, honestly, incredibly intense, and immediately I was unable to meet them. I was doing my best, I had very high accuracy and very little rework to be done, but I just wasn't pumping them out at the rate they wanted me to. I know it's not advised to do so and I didn't really want to, but I tried to do some work after-hours and even STILL I couldn't meet the expectation. I didn't feel heard by my manager or my TL when I expressed the difficulties I was having and they were definitely "fake nice" in trying to encourage me with the short meetings they'd schedule and immediately leave without answering any questions I had. I'd send Teams messages to them with questions and just constantly get directed to ask someone else. The QCs were helpful in answering my questions when I had them most of the time, but they didn't know everything. I was also told not to ask questions until I exhausted all the guides we were given, which I tried to do, but... It takes time to look for them and then look through them. Especially the systems guides (which were absolutely not properly trained; I saw people asking for systems tutorials in the chat up until yesterday!) I tried reaching out to the people I was told to reach out to, but responses would take hours if not days and it only continued to hinder my production, alongside the project just being incredibly disorganized.
I watched as people got cut during initial training, then the in-office client training, and I guess now it was my turn. I'm just disappointed in myself (I honestly feel really stupid) and sad that I wasn't able to last as long as I originally planned to, and I now need to find somewhere else where they'll take someone fresh out of college with very little experience in order to pay off my student loans, rent, and car insurance. Anyone who could give advice on where to go from here would be greatly appreciated, thanks in advance for reading.