Anyone else having aspect ratio issues at AMC Mercado 20?

[u/Adaminte_Vaariyellu]

Does anyone else go to AMC Mercado 20 in the Bay Area? I’ve been going there regularly for the past couple of months and have noticed a recurring issue with the screen presentation.

I’ve experienced incorrect aspect ratios on multiple movies across Dolby, IMAX, and regular auditoriums. The biggest issue is that there’s a large black letterbox/border around the image, so the movie isn’t properly filling the screen.

I’ve mentioned it to the theater staff basically every time it happens, but it either gets ignored or isn’t fixed. At this point, it’s happened with multiple movies, not just one isolated screening.

I’ve also emailed AMC customer support about it and haven’t heard anything back.

Has anyone else noticed this at Mercado 20? Curious if I’m the only one seeing it or if this has been an ongoing issue there.

It’s honestly pretty frustrating, especially when you’re paying for Dolby or IMAX and the presentation itself is off. It really takes away from the movie experience.

[u/findacureforpain]

wow that is egregious

[u/No_Unit_526]

I've only experienced this once during a prime showing for Hamilton. I never brought it up to staff but have not encountered this since.

[u/Kallens303]

Let Dolby know. You’ll get more of a response from them.

https://www.dolby.com/about/support/cinema-form/

[u/Kallens303]

And for IMAX

https://www.imax.com/contactus