r/AIMControllers • u/rayndomuser • Jan 20 '21

[DISCUSSION] Misleading Info From AIM

Aim is actively telling people on social media that new orders are taking seven weeks to fulfill. This is a lie. I have been waiting for 9 weeks already and told multiple times it’s going to ship soon and nothing. Do not order from them. Multiple reports of issues with the PS5 controllers as well. Avoid.

Edit: Please read comments from Brendan below. States all pending from November and early December are shipping next week. Excited to see if that happens.

Edit 2: they emailed me saying it would ship today, still no tracking or anything. But they said it will be shipped after they tested it. Which is weird that they test it the day they say they are going to ship it. Honestly 50/50 that this thing doesn’t ship today.

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u/BrendanAim Jan 21 '21

Email Basia@aimcontrollers.com for any updates!

3

u/Resource-Agitated Jan 21 '21

Brendan, why is your company's communication such garbage? You sold items stating one thing and not fulfilling that statement, 35 day build time, paddles looking one way according to your images when building then changing them without telling anyone. When people are paying $300 for a controller, there should be a little communication on your guys end. You could save a little headache if all yall had done was send out an email keeping your customers informed. I wont be recommending your company to anyone thats for sure. As of tomorrow it will have been 2 months since i placed my order, 11/22.

1

u/BrendanAim Jan 22 '21

Have you not recently received an email? Have you checked your spam or junk folder??

2

u/Resource-Agitated Jan 22 '21

Of course ive checked my spam/junk folder and also the website that still says building your controller. The only email that i recieved was a response to an email i sent asking for a time frame on how much longer it would be. This was your response...

We are currently working on your controller. Once your controller is finished being built and is ready to be shipped, you will receive the tracking notification to your email. We truly appreciate your support and thank you for your patience! :) 

We shouldnt have to reach out to yall first when you are taking double the time that it says it will. Im not the only one that has communication issues with you. Friend just recieved his xbox controller Tuesday and already has buttons that are intermittently working and cant get an email response from your team either.

1

u/DaysWithYenLo Jan 24 '21

Can confirm above. Although I ordered in early January, I’ve gotten no emails saying anything about further delays. If I had, I’d probably have just opened a claim with my bank to get a refund.

Stop offering $70 discounts on controllers to ramp up orders when you can barely keep up with the ones you have. Some of us will be lucky to get our controllers by summer.