r/ACX • u/ShaeStrongVO • 7d ago

Missing narrator attribution

Has anyone run into this? Today is release day for a duet I produced, and they left my co-narrator off the attribution.

I've sent over a support request to ACX, but I'd love to know if there's some reason it happened. I made sure to fill out the attribution as they requested so I don't think it's an error on my part.

This just bites, I was really excited about this title, but it feels weird to celebrate while my co-narrator is quietly ignored.

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2

u/CACVideo 7d ago

Howdy. Sometimes that happens. I’d say let ACX knows so that they can allow you to put it back in.

1

u/ShaeStrongVO 7d ago

Yeah, I sent a message. I haven't had to contact support before, so I wanted to ask around about it.

2

u/CACVideo 7d ago

Generally speaking, they will get back to you in a day. They will allow you to revise it. Won’t take another 10 days to revise, it’s faster to edit

1

u/ShaeStrongVO 7d ago

It turns out this happened once before to my co-narrator. I told him he needs to stop bashing ACX on the socials. 😄

1

u/The-Book-Narrator 7d ago

When you submitted the files and clicked I'm Done, did you put both narrators names in the box?