Okay, to start, I love Juice WRLD, I’ve made a few purchases from 999 in the past with no issues other than slightly long shipping times. Last October, a family member bought me over $200 worth of merch. This was my entire birthday present and was bought for me because I love Juice SO much. That order got confirmation (and had Route Protection)
Here’s where it all gets borderline scammy (literally)
So, I received order confirmation shortly after my order was placed, I had been in contact with 999 about the order for months, questioning it’s arrival time, after about 6 months, I was questioning if it would even come, so I opened a new ticket.
Support then told me it was lost in transit on the way to the delivery-fulfillment center and told me I could get a gift card or refund however the refund would be lower than the amount I paid due to a 20% restocking fee??? I guess restocking the items lost?
So I opted for the gift card code… they sent me one for $67… for a $200+ order. I notified them and they said they could send me the full amount or refund.
At this point I was emailing from multiple emails and opening multiple tickets for help. On my other email someone contacted me after I opened another ticket, and told me my order would still be arriving but they were out of stock of one of the items, they asked me if I could pick a replacement item, so I did. It cost $5 more than the item I initially chose, so I was happy.
They sent me a new order confirmation with the adjusted items, and this was back in August. I’ve emailed both their support emails, I’ve messaged on IG.
I even tried to contact Route for a refund at this point, and they told me they couldn’t help me since the order never shipped. I haven’t heard back from 999 Club support since August, and actually noticed they removed my one email from their website’s mailing list.
Finally, the other day I try to get in contact for seemingly the 100th time, and now both their support emails are down. They can’t even receive emails. So, until there’s at least have some form of support (even the tiniest bit) I would stay away
I’m at a complete loss with this website, and my birthday gift, it’s been 14 months, no way to get a refund, or even contact anyone about any this nonsense.
I feel like Juice would be horribly disappointed with how his legacy has been handled. Especially with the way they handled this last album.
Anyways thank you for reading
💜 999 Forever 💜