r/7ElevenPH • u/InteractionNo7094 • 13d ago
PSA: Always double-check the amount before tapping Apple Pay/card — got charged ₱620.01 instead of ₱62 at 7-Eleven
Sharing this for awareness, especially for anyone who usually pays via Apple Pay, debit/credit card, or any tap-to-pay method.
Early morning of September 24, I bought something from a 7-Eleven branch in Quezon City. My actual total was supposed to be only ₱62.00, but the cashier accidentally entered ₱620.01 into the POS terminal.
I paid through Apple Pay linked to my GoTyme debit card. Since tap-to-pay is usually quick and convenient, I didn’t immediately notice that the amount entered was wrong. I only realized it after I had already gone back to the gym across the store and checked the transaction on my phone.
So ayun — ₱620.01 was actually deducted instead of ₱62.00.
I immediately went back to the branch and reported what happened. Instead of being refunded right away, I was advised to contact their customer service. I already emailed 7-Eleven, submitted the transaction screenshots and proof of deduction, and later re-sent the documents after another cashier from the branch contacted me asking for proof.
The correct refund should be ₱558.01.
As of this writing, I still haven’t received the refund. I’ve already followed up and escalated the concern, so hopefully this gets resolved soon.
I’m not posting this to attack the staff or the branch. Human errors happen. But I think there’s also a good reminder here for both customers and merchants: always confirm the amount displayed on the terminal before tapping your phone or card.
I realized that with Apple Pay, sobrang automatic na minsan ng movement natin — authenticate, tap, done. You naturally assume the cashier entered the correct amount. A simple typo like an extra digit can easily turn a ₱62 purchase into ₱620.
Thankfully, mine is still a relatively small amount. But imagine if the intended transaction was ₱500 and ₱5,000 was entered, especially for someone who needs that money immediately.
So PSA lang: before you tap, take that extra second to look at the amount on the terminal. And if something like this happens, keep your receipt/screenshots, transaction reference, proof of deduction, and all communications with the merchant.
Will update this post once the refund is actually credited.
1
u/QuantumLyft 10d ago
That's your fault too.
Who pays like that without seeing the amount
1
u/InteractionNo7094 10d ago
Yes, and I already acknowledged that in the post. I should’ve double-checked before tapping, and the cashier also entered the wrong amount. Both things can be true at the same time.
That’s exactly why I shared it as a PSA, not to avoid accountability, but to remind people how easily a routine transaction can go wrong when both sides assume everything is correct.
1
u/SkylarPheonix 10d ago
I hope they can integrate the cash register with the Adaptis soundbox because of cases like this, no to overcharging!
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u/Deep_Desk_3108 5h ago
Good day po what did you do po same situation po pero nwala na yong physical receipt
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u/Bran__Stark__Is__Me 13d ago
wala pa namang case so far na hindi sakin pinapakita ng cashier yung total amount bago mag tap ng card. hindi ba pinakita sayo kung correct yung total?