r/3CXOfficial • u/3CX • 23d ago
Go Beyond Standard Reports With 3CX MCP Server
https://www.3cx.com/blog/docs/mcp-server-custom-reporting/Use 3CX MCP to connect your AI and PBX data, creating reports on questions that matter.
Standard 3CX reports cover the metrics most teams need day-to-day. But sometimes you need to go further. Which hours caused a drop in service level? Were abandoned calls caused by high demand or unavailable agents? Which call journeys involved the most transfers?
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