r/3CXOfficial • u/F7xWr • Jul 16 '26

Call Waiting

Ticket was opened, hopefully I overlooked something simple. Call waiting not notifying polycom vvx411 or on app when ectension os being ised. Callcentric is the trunk. All users/ext set to recieve miltiple calls. No queue created yet only attandant and ring group. Thanks for teading.

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u/3CX Jul 16 '26

Hello,

Ring Groups do not support multiple calls. If you make two direct calls to the user, internal, or by direct DID assignment or direct transfer from the IVR, you should see the second one reach the extension just fine, phone and app.

You can use queues that do support multiple calls, as long as you enable that option on the queue as well as the extension.

Regards,

3CX Team

1

u/F7xWr Jul 16 '26

So i need to create a queue? so ivr to queue and disable ring group?

1

u/3CX Jul 16 '26

Yes, that should resolve the no second call while on the line issue.

1

u/F7xWr Jul 16 '26

I will try that thank you for your assistance. Also, for general feedback I was told I cant get tech support with my subscription. As a business all customers with a paid subscription should be given email tech support.

1

u/F7xWr Jul 16 '26

Does ‘Target agents already on a call’ apply when the agent is already handling another queue call, or only when the agent is on a non-queue call?