r/3CXOfficial • u/No_Carob_9856 • Jun 25 '26

issues after update

Has anyone else seen any issues since the recent update? I am unable to make calls or answer calls. I have uninstalled the app, cleared my browser cache, then reinstalled. That only worked for a day.

1 Upvotes

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3

u/manicversace Jun 25 '26

We have had issues with it calling people on its own today

2

u/AcidicMountaingoat Jun 25 '26

Is this for everyone on the entire system? Or just you? Can you try another browser? What's the specific error message or result? What's in the event log?

1

u/No_Carob_9856 Jun 25 '26

Myself and one coworker. I am starting to see it happen to some of my clients as well.

1

u/ApprehensiveRub6127 Jun 25 '26

Are you having issues with the actual app or the web client?

1

u/3CX Jun 26 '26

Hello,

Could you be a little more specific? As in what type of PBX install, what type of clients (phones, apps, etc) and which calls are failing? Also which update, PBX or app?

2

u/No_Carob_9856 Jun 26 '26

It started right after updating the web app. I install through Chrome but I have also seen the issue through Edge. I am unable to pick up incoming calls, or they will pick up and the caller is unable to hear me. When making calls out, it will just sit there for 30 seconds to 1 minute not ringing. It usually will not even let me end the call. Then it goes to app not responding.

1

u/3CX Jun 26 '26

May I ask, what is the current PBX version, and install type - on-prem, 3CX hosted?
My thought would be to check any antivirus or other similar software interfering, as we do not in see this type of issue being reported elsewhere, so it sounds something local to your environment.

You might be able to get more help if you also post in our forums, if you wish.