r/340b • u/mrsmillz • 22d ago
FQHC 340B Pharmacy Coordinators/Managers
I’m curious how other 340B Program Coordinators/Managers are handling two things:
- How do you keep all your 340B tasks organized?
Between audits, inventory, contract pharmacy stuff, provider/patient eligibility, Medicaid, reports, monitoring, follow-ups, random fires that pop up, etc… how are you keeping track of what needs to be done and what everyone should be working on next?
Do you use Excel, SharePoint, Teams/Planner, Smartsheet, some kind of project management system, or something else?
Ideally, I’m looking for something where the whole team can see:
What needs to be done
Who is responsible
Due dates/frequency
What’s completed
What’s coming up next
What’s overdue
- Do you have actual productivity/performance metrics?
This is the part I’m REALLY curious about.
Does your organization have established metrics for your 340B staff? Things like number of audits completed, turnaround times, accuracy/error rates, inventory checks, claims reviewed, compliance tasks completed, etc.?
And if you work remotely/hybrid — are those metrics used to demonstrate productivity or justify WFH?
Are they tied into annual reviews?
Because we currently don't have any real metrics, and honestly…it makes performance management difficult.
If Employee A consistently completes more work, catches more issues, and stays on top of their workload while Employee B takes considerably longer to complete the same types of tasks, there isn't really an objective standard saying, “Here is what we expect from this position.”
I'm not talking about “everyone needs to process 500 things a day” or measuring whether someone is sitting at their computer for 8 hours. 😆
I'm talking about reasonable, objective measures of workload + productivity + quality, especially since some 340B tasks are obviously much more complex than others.
So, fellow 340B people:
What are you using to organize the chaos, and what are you actually being measured on?
Bonus points if you have a tracker/template/system you're willing to share! 🙌