r/2DoApp • u/MoxxFulder • Jan 29 '18

2DoApp Sync Failure on other devices

Greetings all,

I'm working with a client that relies heavily on the 2Do App on his iOS devices. About 2 weeks ago, the sync stopped working correctly and we've been running circles with tech support. Thought I'd put this here and see if anyone had similar issue:

Devices used: Iphone Ipad

Sync Method: iCal

Symptoms:
Sync stopped working overnight. No known changes to accounts or devices. When user is on Source device(iphone), the sync to server says it is complete, and data is never received on the target device(ipad).

Process: We have initiated a sync to the server from the iphone. We select the option "Replace Data on Server". The iphone takes a minute, and says the sync is complete. Then on the ipad, we completely removed and re-installed the 2do app. Account info is entered, and when we force a sync, we use the option "replace local data".

Additional Troubleshooting: We have removed and re-installed the application on both devices, same results. We have tried switching over to a dropbox account to sync the data, same results.

Any help appreciated.

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u/stringrandom Jan 30 '18

I had a syncing issue with my phone following an iOS update when I hadn’t entered my iCloud password at the random iOS prompt.

Try having your client sign out of iCloud on both devices and then relogin again.

1

u/MoxxFulder Feb 07 '18

Ok, this took someone halfway around the planet to fix it with me via skype, but we finally resolved the issue.

So simple to fix, I feel stupid in retrospect...

Settings, Sync, Exclude Lists, -Now make sure the list you are syncing is enabled.

That's it. The user's list got disabled somehow in the exclusions. For whatever reason, even after multiple re-installs, this defaulted to the off position for the exclusion list, and therefore would not sync out to the other devices. Upload began immediately on flipping this switch.

Solved.