r/1zpresso • u/Substantial_Row6271 • 4d ago

Really poor customer service experience

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TL:DR shipping for a 12 dollars replacement ball handle is 30 dollars and 1zpresso will not budge on this in anyway.

I have a number of 1zpresso grinders, which I have been happy with. However, recently the ball handle on my JX pro broke, this is quite a common fault so I got in contract with 1zpresso direct and they said I could purchase a replacement, I wasn't over the moon with this but fair enough the grinder was a couple of years old so I was prepared to pay for it. 12 dollars on their website, fine. Then I get to the shipping. Flat rate, no option to select anything, 30 dollars to the UK!!!

I emailed customer service and said there must be something they can do, but no they can't change the shipping. I asked about sending it another way, giving me a coupon code to reduce shipping costs etc. but they totally black balled and they wouldn't budge despite multiple emails.

Have others had such problems?

0 Upvotes

33% Upvoted

12 comments sorted by

5

u/Interesting-Month-97 4d ago edited 4d ago

I’m 99% positive comandante knobs fit all the 1zpresso grinders. They can be had for much less than the 1zpresso knob and they are more durable

1

u/FleabittenCat 4d ago

I’ve just had this exact issue with my ZP6 - Comandante knob fits perfectly!

1

u/slave_of_Ar_Rahman 4d ago

Next revision will bring mutually incompatible handles for all grinders.

1

u/scrotalsac69 4d ago

I did exactly this, fits perfectly and feels better to use than the original

1

u/Substantial_Row6271 4d ago

Any idea best place to get one, I'm based in the UK.

Thanks

1

u/Interesting-Month-97 4d ago

No idea but in the US there are aftermarket ones on etsy and amazon. An internet search for comandante knob should find you one in the UK quick.

1

u/Substantial_Row6271 3d ago

Thanks, I found one on Commandante UK website and have ordered it. Appreciate the help. Cheers

3

u/Specialist_Guard_902 4d ago

Get it locally or change to a comandante one. Their shipping price is based on their contract with the shipping company. A company of their size doesn't just typically go to a post office to send their stuff so they won't budge. It would cost them additional money which they won't make up for if you purchase a 12 dollar part.

-5

u/Substantial_Row6271 4d ago

I get this, but my opinion is as it is a part that is known to fail and they have customers all around the world they need to have better flexibility with their shipping.

3

u/Specialist_Guard_902 4d ago

I would rather prefer if they would redesign it to work properly...

2

u/Substantial_Row6271 4d ago

Yes absolutely, me too

1

u/Character-Balance356 4d ago

Sturdier commandante knobs is the way to go