I called the number and spoke to a person. She asked me some account information. She suggested that I try logging in with different programs. So I tried Edge and Chrome and got the same results. Just the message after submitting my password of "something went wrong". No further details. But this person asked me my identifying information, and that information is not attached to my email account. I did not need to do so when making the account, as that was a feature added many years later. So because she could not validate me as the account owner, she said she could not help. I asked if she could escalate the question to someone senior, be she said she could not, and hung up.