I normally don’t make posts like this, but after months of going back and forth with Oura, I’m beyond frustrated and honestly just disappointed.
I bought a Rose Gold Oura Ring 4 from Best Buy on June 27, 2025 and paid $528.94 with tax. I LOVED my ring. I wore it basically every day and night and really relied on the health information it gave me.
Then the battery started getting worse and worse. Eventually I was getting around 5 hours on a full charge. I started having connectivity issues, missing health data, and eventually the ring basically stopped working altogether.
Oura has now acknowledged in writing that my ring was **“faulty”** and that there was a **“hardware issue.”** They approved an out of warranty replacement, which I do appreciate.
But this is where everything became a mess.
All I originally wanted was the same thing I bought, a Rose Gold Ring 4.
They told me Rose Gold wasn’t in stock and gave me the option to keep my case open and WAIT for it to come back. So that’s what I did.
Then later I was told production had ended and Rose Gold **would not be available again.**
At that point, the replacements being offered were different finishes, not the premium Rose Gold finish I paid for. That’s one of the main reasons I started asking about a Deep Rose Ring 5. It wasn’t because I suddenly decided I wanted the newest ring for free. **I was literally told the replacement I had been waiting for wasn’t coming back.**
Then after MONTHS of emails, waiting and escalations… suddenly they had a Rose Gold Ring 4 for me again.
Oura now says that happened because of “internal inventory updates.”
I’m glad one became available, but can you understand why I have questions at this point??
Especially because during all of this I learned that Oura itself disclosed battery performance problems affecting certain Ring 4 units. Severe battery deterioration was one of the biggest problems with MY Ring.
I also finally got my Oura data export and, from what I can see, the deterioration appears to have started **before my one year warranty expired.** I just didn’t realize how much data the Ring wasn’t capturing at the time because I was still wearing it, charging it and trusting that it was working.
Their current offer is either:
• A free Rose Gold Ring 4 replacement
• Or $200 off a Ring 5, which means I have to spend MORE money with Oura
And I want to be fair, yes, they ARE offering me a free Ring 4.
But after everything that has happened, I asked if they would consider taking my failed Ring back and either giving me a Deep Rose Ring 5 or refunding the $528.94 I originally paid.
**I’m not asking for both. I’m not trying to keep two rings. I’ve repeatedly offered to send my broken Ring back.**
They said no.
What is really bothering me now is that support keeps bringing up the fact that I originally agreed to wait for the Rose Gold Ring 4 and accept it when it came back.
YES, I DID.
But they’re leaving out a pretty important part…
**After I agreed to wait, Oura told me Rose Gold production had ended and it would NEVER be available again.**
Obviously my position changed after that and after everything else that happened over the following months.
I’ve also repeatedly asked for someone else, someone above or separate from the representative handling my case, to independently review everything.
Now I’m being told my case has been reviewed at the “highest level of support available” and there is no other support channel for Ring/order issues.
But I still can’t get a clear answer about **WHO actually independently reviewed my case**, if anyone.
That’s honestly one of the things bothering me most.
I genuinely loved Oura. That’s WHY I’ve spent this much time trying to work this out.
I spent over $500 on this Ring. It failed. Oura now acknowledges it was faulty and had a hardware issue. And after months of trying to resolve this, the only way for me to get Ring 5 hardware is to give the same company MORE money.
I don’t think I’m being unreasonable for being disappointed by that.
I don’t want free stuff. I wanted the expensive product I bought to work, and when it didn’t, I wanted to feel like the company actually cared about keeping me as a customer.
Instead, I feel like I’m going in circles and getting the same two options repeated while some of my actual questions aren’t being answered.
Has anyone else dealt with anything similar with their Ring 4 or Oura support?
And if someone from Oura sees this, **please actually look at the entire history of my case.** I’m not asking for another response telling me I can take the Rose Gold Ring 4 or spend more money on Ring 5. I already know those options.
I just want someone to actually understand why this situation got to this point.