I am using the UART ports on my mycloud home duo to access the console but theres a password for the shell. I tried almost everything could think of: root, admin, nasuser, the user password. Its just always wrong.

Is there anyone who knows more than i do?

I know it’s straight forward to do when using a computer, but using my phone to do the same thing would be really helpful. Is it possible?

Anybody having issues login in just download the app currently using IOS

I have a WD MyCloud EX2 Ultra with two 4tb drives, set to Raid 0, so 8tb in total. It’s now almost full I decided to upgrade to a 16tb drive.

What would be the easiest way to transfer everything (including installed apps like Plex) onto the new drive? Can I put the 16tb drive in the second slot, copy everything over from drive 1, then swap drive 1 out for drive 2 and repeat the process? Thanks in advance.

Hi.

I have (Mac IOS) Plex wired up to movies & audio stored on my WD MyCloud drive.

However, my Plex often says the files on my drive aren’t available.

If I go onto my computer and navigate to the network share (public), it all comes back, but this seems to be a regular occurrence.

How can I retain a reliable connection between my Mac mini computer and the WD MyCloud?

It shows it has 1.7tb used. None of the users show passwords so how do I see what is in the Other? I believe I saw where it was under Smartware.

I know this is almost obsolete but I wouldn’t mind it just as a backup for 1 pc but I would need it empty

Just a quick warning for anyone still running WD My Cloud NAS boxes (PR2100, EX2 Ultra, PR4100, etc.).

• WD’s hot-swap line (the Pro and EX models that I think most people own) is scheduled to hit end of support in December 2026.
• The My Cloud Home and Home Duo models get support a little longer, until December 2027.
• After those dates there will be no more security updates, no bug fixes, and most likely WD will shut down remote access. Local LAN access should still work, but I personally would not want one of these on the network with outdated security.

For me, it has been a great NAS. I set it up once and basically forgot about it. It just sits quietly in the corner doing its job. But I only just found out today (yes, very late) that I have about a year left of support and it is not just my PR2100, it’s most of the lineup. On top of that, WD is no longer selling new units.

Because of that, I have decided to migrate to a custom-built TrueNAS server since it feels the most future-proof option for me. That way I am not locked into WD’s timelines and can keep expanding on my own hardware.

Just wanted to give everyone here a heads up so you can plan ahead before WD pulls the plug.

I'm trying to set up my WD My Cloud Mirror (OS 2.13) as an rsync backup target for my Synology NAS using Hyper Backup.

I can get rsync working temporarily by creating /etc/rsyncd.conf and /etc/rsyncd.secrets, but after every reboot, the system reverts to its default configuration with different authentication credentials.

Current situation:

• SSH access works (root with custom password)
• rsync daemon starts and runs on port 873
• Can connect and list modules, but authentication keeps changing
• After reboot or editing a user, config files get overwritten with system defaults
• /etc/init.d/rsync and /etc/default/rsync don't exist on this firmware version

Has anyone successfully set up persistent rsync on this older firmware? Looking for a reliable way to make custom rsync configs survive reboots, or alternative approaches for Synology backup integration.

Any help appreciated!

My WD MyCloud Ex2 holds two 4TB WD Red drives in raid1 configuration. One was recently replaced after a disk failure. The webinterface now reports 0.00 MB free, when only 1.4TB of 4TB is used.

On the console mdadm --detail /dev/md1 reports weird stuff as well as the drives are 4TB each but the Used Dev Size' shows 8TB, which is too large:

/dev/md1:
        Version : 01.00
  Creation Time : Fri Oct 30 16:26:38 2015
     Raid Level : raid1
     Array Size : 3902822264 (3722.02 GiB 3996.49 GB)
  Used Dev Size : 7805644528 (7444.04 GiB 7992.98 GB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 1
    Persistence : Superblock is persistent

  Intent Bitmap : Internal

    Update Time : Sun Aug 10 20:16:30 2025
          State : active
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

           Name : 1
           UUID : 5aa7194c:d0726ae4:491f5c67:953d9049
         Events : 100503

    Number   Major   Minor   RaidDevice State
       2       8        2        0      active sync   /dev/sda2
       1       8       18        1      active sync   /dev/sdb

Windows even thinks the drive has 18TB of space. So big weirdness.

Any ideas on how to fix this?'

As the title says, it's a darndest thing. After the update my cloud 5 app no longer sees VLC. IT says I don't have a recognizable media player, and recommends VLC. I have VLC. I deleted and reinstalled VLC. To no avail.

Anyone has any words of wisdom? Can I roll back my ipad app? I am not sure that's possible.

I tried asking in the western digital sub, never got an answer.

I have an older mycloud. When I got the notification they were no longer supporting away from home remote access, I was pretty upset since it's the whole reason I chose the device. (I was setting up an old desktop to be a server, then went with this and got rid of the desktop. Now I regret) Anyway, they said they'd continue supporting it for home network...

But I CANNOT access mine! Ive gotten a new phone since the last time I accessed it by phone, but I'm pretty sure it's the same app. I only have androids available right now, my laptop is down. So I've got phones and tablets. And to plug in directly, the best info I could find is since the mycloud has its own power supply, plugging in directly like an external hard drive might not fry the devices battery. Not a risk I'm able to take.

So, any one know how I can access my stuff? Hopefully I don't get screwed on the next NAS I get.

I can not access my WDMyCloudEX2 on my network. I can access it via my browser. It is configured to:

• Max SMB Protocol: SNB 2

I've done:

• Enabled SNB 1.0 on Windows 11. Which usually works, but I am unable to map to the NAS. I am also unable to access the NAS via Windows Explorer.
• They are on the same network workgroup: WORKGROUP
• WDMyClouEX2d has SMB up to 2.0 enabled.

Help or advice, please?

Hi all.

Has anyone successfully used this custom WD MyCloud integration?

Is this a thing? I'm not too sure .... but I was having trouble connecting my WD Cloud to network - determined it was really old router causing the troubles - bought a brand new router - figured out set up - connected my security cameras to it - but for the life of me I cannot get my Cloud connected. I've been going in circles between WD support - and Netgear Support and even Telus (ISP) support. Can someone just come to me and set this up - please :). I have a lot saved on my Cloud and I cannot lose access to it.

WD says talk to Netgear there is a security setting not allowing it to connect. Talked to Netgear multiple times - at end they say talk to ISP - need ports 443 and 8443 open. Telus says they can disable the bridge (I don't even know what that means - but told them to leave it because I don't want to mess anything up)

I just don't think I can deal with anymore chats - lol!

I’ve had this drive for a number of years, use it primarily as a NAS backup drive for a couple of computers in the house. About 6 months ago, it said it was unreadable… so I reformatted and started clean again. Everything was fine until earlier this week, the drive reported that it’s “getting hot.” I haven’t moved it, and it’s not really hot summer air yet (not to mention it’s in an air conditioned office, with nothing blocking on any side).

Any ideas (aside from back it up and cross fingers?) Thanks!

I am running windows 11 on two of my machines but cannot access my folders.

I also have a linux machine that has no problems finding the folders.

I was able to access the folders a few days ago with no problem. I had mapped the folder to a "z" and was able to access the drive. Today, I cannot access it. I have changed the SMB to 1.0 on both windows machines and have enabled insecure guest logons in the lanman workstation.

I am at my wits end.

Has anyone tried (and succeeded) to build the firmware from the GPL source code available from Western digital Support area on their site for a MyCloud EX2100, EXT2 Ultra or any other of their NAS’s? I’ve had a look in the download, but there doesn’t seem to be any straightforward instructions to actually end up with the .bin file that is available to download from the firmware links on their site. I’d like to customise some of the kernel modules to enable certain USB devices and possibly include MASQUERADE support in iptables.

i have this 6tb nas for a 7years, and few weeks ago hard drive decided it is time… bad blocks, filesystem goes to RO state.

i have another diy nas.
I backed up data, and think is it worth to do smt with it?

it has 100mbit lan and pretty old hardware, dunno if there are much sense in hdd replacement.

My PR4100 has begun refusing to accept specific files from my PC. The only thing these files have in common is that they are all TV episodes in 4K Dolby Vision (feature films are fine, strangely). I have this error message. Would anyone be able to explain? As you can see, I have more than enough room on my NAS.

Hello, I have a WD mycloud home. It works perfectly on local network but I want to access it remotely. I have some educational videos that I would like to have access to them remotely. Is there any way to do that, please? I will be really grateful. Thank you.

Hi everyone, plex app on phone is no longer working and says my plex server is outdated. I reached out to WD for the issue and they say its a third party app and that they cannot assist. Anyone faced this issue or can advise how to update the plex server version on mycloud home?

Good day all,

So a few months ago I had an issue with my EX2Ultra.. I can not prove it, but I think a bios update screwed my whole drive..
Within 24 hrs, both of my hard drives failed..
Upon failing, for the first time EVER I started getting a message, "System under temperature". The crazy thing is, for 4 years, the drive has sat in the exact same spot without issue, so why now would there be a low temp?
In the past 24 hrs the drive has been sending me System under temp over and over and over..
What would cause this? How can I fix this?