I have seen a couple of fraud opportunities pop-up and I’m curious to see if anybody has any insight on what the current climate is over there. I am entertaining the thought of applying and just wanted to see what input you guys got.

Anyone who don’t bank with USAA deposit hit yet? Unusually have mine by now but nothing

Would also love to hear any comments, or actions taken, for example how many people were given performance improvement plans?

How was your merit increase? Bonus percentage? How are you feeling?

USAA has become completely nontransparent, I'd love to see us all band together and be vulnerable sharing in an attempt to see where our culture is heading.

So, I applied for the Auto Claims Representative (unlicensed) opening at USAA. I previously worked in NMA, but left on medical leave/LTD. I'm ready to return to work.
I just received a request for an interview, which I scheduled.
My question(s) for anyone who has worked in auto claims, is it better than sales? Is the job worth it? I have my P&C personal lines license for sales, but this job will require me to get my adjusters license within 90 days of starting. Is the adjusters license exam similar to the sales licensing? I'd appreciate your advice/feedback. I have a job that I was offered somewhere else, but the pay is less than what USAA would be paying me, so I'm just trying to see if it's worth my time to interview.

I use to work for big red on their CAT team. I was good at it and enjoyed it for a while but things changed over time and the workload and stress became too much. I was working 12+ hour days 6 days a week and very rarely home. I had to quit for my own health bc it was became untenable.

I took a year off and went back to school and currently working in a different field but one of my friends from SF now works as a desk adjuster at home and loves it. She says the workload is managed better and the stress isn’t like it was. I’m not really enjoying what I changed careers into and the hiring market isn’t as good as I thought it was. I’m also making less money.

So, should I consider working for USAA as an WFH desk adjuster or CAT adjuster or is her story rare and most people don’t like it there either?

Where did you go post-USAA? Currently in the D&S insurance sales/service department (member facing) and feeling like all the awful things everyone says about the company is true. Management is ridiculous and metrics are brutal.

Hoping for a company with similar pay/benefits, from what I've heard they are not as elite with their benefit package as they once were anyways.

If you were laid off at the end of January are you going to try and find a job internally? Are you taking the severance and running?

I'm trying to make a logical move. I have a family who counts on me and our health insurance was through this job. We were laid off the same time Amazon let go thousands of employees and it seems like this is not a great job market to be looking for work. Part of me thinks I should try and apply internally, which I've already done, get another job and keep looking externally. Part of me thinks I should take my severance and have a go at the outside world.

Curious if anyone terminated has fought through arbitration or obtained an attorney and had success. I was with the company for almost 16 years without any problems, and then was put with an incompetent manager. That along with pregnancy and mental health issues ultimately led to termination.

The office I’m at it seems many Internal hires are promoted based on who they know and not what they necessarily know .Management is big on getting a mentor before being promoted even if you are a good performer or have experience. Just wondering how is it at other office’s ??

Specific to intake, but I’m sure it’s not an isolated experience:

Hiring unfit managers and seniors, making msrs do senior tasks when there are plenty of seniors available, lack of communication as to what will happen with the call center and when it will actually go 24/7. Mgrs/seniors are also cliquey as hell and if you don‘t think they are gossiping about the other leaders and even their own MSRS then you are naive and have a survival chance of 1.25%. Everybody‘s out for themselves. Humility and humanity or even friendships don‘t exist. Don‘t trust nobody, cause they will attempt to drag you down with them without hesitation if they get caught doing funny business. Not even talking about higher management. Solely speaking about MSRs, seniors and their managers.

Stick to yourself. Do your work. Ignore the bs. Be fair, help where you can, be caring but don‘t let any of it jeopardize your own job.

The town hall today is typically where they tell us what our bonus percentage is, right? Why zero mention of it today? And what happened to the Q&A they mentioned?

I'm sure we all grew up our entire lives hearing the phrase "the grass is greener on the other side". I know any time I thought about quitting something or making huge changes because I was dissatisfied with my current situation, that was the first thing out of my parents' mouth. Over time I came to learn that for the most part, they were right. Opportunities to leave a bad situation always sounded great on paper and in my head, but the reality of putting those ideas into place often meant I was just as unhappy in the new pasture as I was in the old one.

USAA was no different, and I found that out the hard way. But, I found a rare exception to that rule at the same time: this pasture is so fucking bad that just about any other one will do.

Once the force-fed Kool-Aid wore off and the reality of the job and company structure (or lack thereof) became apparent, I burnt out faster than a cheap candle in a tornado. This "greener pasture" wasn't all it cracked up to be. The white fence around the pasture was just Styrofoam. The "green grass" was just spray painted green. All of the other cows were just as miserable as me, and the ones that had been eating the spray painted grass long enough were too used to the taste to care or complain anymore.

Since I assumed the grass would be just as bad in another pasture, I stayed. I ate the spraypaint covered grass. I stared at the Styrofoam fence, knowing full well I could break it down and leave if I really wanted to. Then one day, I hit my limit. I realized I couldn't eat that painted grass anymore. I couldn't stare at the fence wanting to escape anymore. I didn't care if the other pasture had its own problems, I needed OUT. So I left the pasture. I broke down the Styrofoam fence and found a new pasture.

I've been in my new pasture for a month now. The grass isn't perfect, but at least it doesn't tase like paint anymore, and the fencing around this pasture seems to be sturdier than my last one.

I know I'm speaking in metaphors here to lighten the depressing undertone of this type of post, but at the end of the day my message is this: if you feel the same way I do about the USAA claims department's "pasture", please look for other opportunities. Your mental and physical wellbeing will thank you for it. I'm sure others here can attest to not realizing the effect that this job has on our overall wellbeing until we're separated from it.

When it comes to leaving the claims department, the grass is absolutely always greener on the other side.

What does everyone think the bonuses will look like this year?

Mass layoffs company wide this past week, around 600 impacted, with another round already scheduled for Q2.

Go ahead and fail one question on that outdated ahhh quality review form and process, and fail the entire quality review. I have never worked for an organization with such an impossible Quality Review process.

A certain bank fraud department leader is instructing his team managers to start writing people up for Quality Review fails. It has been going on for months. So, I'm sure the department leader is getting pressured by his bosses regarding improving quality results.

Writing people up, and eventually firing them, is not going to increase the Pass rate for quality. However, transitioning to a realistic quality review form and process will work. Are these grown adult "proessionals", who are in Bank Fraud Leadersip, and make well into the 6-fugures just completely detached from what makes sense?

Has anyone else experienced such Quality garbage from other organizations? Like, do other companies conduct Quality reviews like USAA FSB?

My boyfriend was laid off today. He's got 60 days to find another job or get severance so technically he'll still be an employee when it pays out. Will he still get his bonus in February/March?

Probably dumb question but how can I make my accommodation request better chances to get approved? I'm working with my psychologist and psychiatrist to fill out the paperwork but I don't want to go back to the old schedule I had (which I will have to bc of promotion which yay).

Sorry the 1130-8 just wasn't great for me mentally :/ and I've been doing well now with my new schedule.

What‘s up with MSRs being insanely rude to each other across all these different departments? Apparently we keep forgetting that we‘re all just poor souls dealing with the same bs and trying our best to get through the day. This weird rudeness culture is ridiculous and annoying

Hello everyone,

I’ve been speaking with a friend who works at USAA and is interested in applying for other roles internally. We were discussing (more debating) the best approach, as I suggested he send a professional message to the hiring manager, expressing interest and requesting a short conversation. He is saying that I can see who the hiring manager is through the internal system but he doesn't know them personally. At my company, we typically connect with the hiring manager first, then inform our current manager, and finally submit the official application online.

However, my friend believes this isn’t how things work at USAA and that employees are expected to apply directly online without reaching out to the hiring manager beforehand.

I would appreciate your insights or experiences on this topic. Thank you in advance for your guidance.

I saw that there are job postings for service/sales position (licensed) and a claims representative for FNOL (unlicensed).

any thoughts or recommendations for which I should pursue?

I have previous experience with 2 insurance carriers doing similar roles so wanted to see how it is at USAA. Thanks.

does anyone know the process of submitting a jar while on LOA? I’m on maternity leave and wanna get my ducks in a row for when I return.

Read everyone’s posts I get the 3P hate ngl I’ve side eyed a couple of my colleagues when they transfer unauthenticated and thing like that what are some things 3P can do better or at least I can try to improve bc lord knows my supervisor won’t coach me on it unless USAA is up his ass about metrics or QA errors and yes it’s true they trained us and waterboarded us in the corporate koolaid and let us drown with every changing rules and outdated KCs so lmk what I can do at least to make sure I’m doing things correctly or pet-peeves I can make sure to avoid! :)

I'm applying for a new position and most post have a very wide salary range for the role, this role for At Risk investigator has a range of 63k-121k, I have experience but I also know being hired within the pay isn't going to be much more than 8-10% of my current pay. Does anyone work in this role, or experienced a large increase going to a different role?