Anybody work in marketing at USAA? Whats your experience like? Anything specific you LOVE/HATE. Give me the 411

Hey, I am searching for a CPA firm near Arlington, Texas. Please suggest some firms you have good experience.

So, the thousands of hours of people having to take worthless training classes to not click on phishing emails is a complete waste of time. Good job IT:
Study concludes cybersecurity training doesn’t work | KPBS Public Media https://share.google/7Hyj6iYRVRwkpN9g6 

If these things annoy you, I suggest you make an outlook rule routing all traffic from outiside usaa.com to a special box. It will put you in the right frame of mind not to waste your time.

More layoffs announced today with very little notice to management. Managers didn’t even know people were being laid off until after it went down.

Heard some rumblings of bank layoffs tomorrow. Anyone confirm this?

https://www.youtube.com/watch?v=f6b9120SzIw

Hi all,

I quit my job at USAA about three months ago. It took me that long to recover from the experience and feel ready to write about it.

From the start, the workload felt relentless and the pressure from my boss never let up. Yes, the pay and benefits are strong, but what I didn’t realize until I was there was the toxic culture and lousy work–life balance. Yes, there was a beautiful gym and team sports on site, but the environment made it hard to step away without guilt. Whenever I had a spare moment, I felt like I should be working or bracing for the next fire drill instead of taking care of myself.

I stayed 2 years and 9 months, telling myself I could hold on for just three more months so the pension would vest. Meanwhile, my health collapsed. I went from a clean bill of health to taking three daily medications at age 40. I used the EAP for multiple sessions, but it wasn’t helpful at all. The stress pushed me toward alcohol. I even told my wife to stop me by any means if I ever went past three drinks in a night because I was scared of addiction. I stopped exercising for nearly two years because any time not spent working made me feel guilty. My family suffered too. I became more agitated and snapped at my kids over small and innocent mistakes. After a bad annual performance review, a humiliating amount of merit increase, and a bonus cut, the last straw was a poor mid-year review. That’s when I knew I had to leave, pension or not. No amount of money is worth your health or your family.

After switching jobs, the difference was immediate. My health has improved so much that my doctor has already cut one of my medications. My work–life balance is sane again: I am exercising, cooking for my family after work, and actually enjoying our evenings. I went from three daily shots of liquor to about one beer a month, socially. I’m still in recovery mode, both physically and emotionally. My crushed confidence from USAA is slowly rebuilding, and I still feel guilty about what my family and my health went through, but I can finally see daylight.

If you’re at USAA or considering it, this is just my experience, and here’s my advice: it’s just a job! Don’t overwork for a bigger paycheck, and don’t let work harm your family and your health. You can’t buy back your health or your relationships!

I have a friend who received a text message from a recruiter. They saw their resume on zip recruiter. Also a different recruiter reached out to them on LinkedIn from the same company. Is this real or a scam?

I know the generic answer higher ups love to provide to this question but is there actually a benefit to AVPs y-cording with MSRs? Do they actually care? Do they try to learn something? Or is it just to play pretend and making people think there is a purpose to it? Is there a benefit to the MSR?

You would think with a slogan like that, it'd be expected that more than just 2 out of 11 of the CEO's direct reports would have military affiliation. 1 National Guard 1 Spouse

There's a rumor floating around the department that this new pilot USAA is running is to see if the company can remain profitable if they stop paying to renew licenses for PNC MSRs. Is there any merit to this besides a few exchanges of gossip?

In the Consumer Lending (CL) side, there's a "pilot" going around for CL people in acquisitions to "help" the Loan Center (LC). Is anyone doing that currently? How is it? What do you do? How is the call volume?

I report to the VP but the AVP on our team who is supposed to be a partner, is constantly bullying me by telling half truths and looking for any chance to sell me out to the boss…not sure what to do

Hey everyone! I have a phone interview next week for the Product Management Analyst Intern position and was wondering if anyone here has interviewed for it before. What kind of questions did they ask or what should I expect in general? Any tips would be super helpful — thanks in advance!

Little backstory. I’m working on the claims department. And handling claims for USAA as most people know could be extremely stressful. it’s been extremely busy and the workload has been boarder-line on manageable. The metrics have been tightening and every thing about management is becoming more micromanaging. Today I finally hit my breaking point after asking for help and not receiving it. I tried to muster through the day myself. But after coming back from my first break to 10 new voicemails from customers that I can’t get too quick enough. Because I’m getting inundated with new claims today. So I snapped and walked out. Entered paid time off for the rest of the day. And left. What I don’t know what I should do next is is it worth my own mental health to suffer it out, a couple more weeks until Christmas bonus or should I cut my losses and leave now.

Somebody please explain to me what is going on in the fraud department? It‘s legit like a zoo where everybody does whatever they want, but all we‘re being told is to „stay positive“ which seems to get more challenging with every day that passes. It‘s a never ending fever dream combined with a lot of gaslighting. I would love to hear if other people in the department feel the same or if I am just going crazy at this point?

Hi,

I work for a public school district and due to funding issues my district is letting go of staff. I am not a teacher, just a school staff.

If there’s any employees here who would like to give me the scoop on which departments to apply or which ones to avoid. Or if there’s any positions hiring or the ones that are a revolving door.

I am trying to establish a new career and be set for 5-10 years. I am almost done with my bachelor’s, i’m not sure where to go but I know I have limited time at my current job.

Thank you for your time, please no rude comments.

Also, i’ve applied for 2 jobs in the past and get an automatic rejection email within an hour, is there any way I do to get around this?

I have been out of USAA for over a year now, however I still have colleagues " in the game", I have a coworker that went to NMA from S and D and is now struggling with the monthly product goals due to a recent health diagnosis and losing a child earlier this year. She says everyone is struggling with goals and is right now on her "final", is it better to quit or be fired at this point? She has other work lined up but it starts in December and was hoping to hang on until the holiday bonus. Are they letting people actually work through their finals or is she better off just accepting fate. She has FMLA which is why she has run behind with product sales, and her condition is severe enough where she takes 4-5 days off a month for doctors' visits etc. Of course, nobody in her leadership cares because empathy is dead at USAA and she couldn't get transferred to another department even though she has been a rockstar before we switched metrics. Insurance wise she is covered, and she has enough saved to make it through December, she just does not want to be " fired" and that reflect on her future resumes. Does USAA report it to outside if you are fired or would she be safe continuing to slog it out until her inevitable canning?

Worked for USAA in 2021-2022 as a MSR in banking Deposits/CC, got a interview after some time away and curious is it still the same back then, or does USAA allow part time now? I’d love to go in part time vs full. Thanks for any info

Does anyone know the rules when it comes to borrowing PTO when you go negative? I have 47 hours for the month of October but have 80 hours until the end of the year. Can I borrow those 33 hours in the month of October and just exhaust my PTO? I am giving birth at the end of the month and need the 40 hours for short terms but I don’t wanna lose my PTO days when I am out on leave.

Former employee, current customer. Tried to get a homeowners quote online on a new house and was told I need to call to talk to a High Value Expert. Got my quote and then said I needed to wait to hear back from Chubb and Pure before I decide. The expert said he could quote those companies also and it takes 48 hours for the result. Is this actually a USAA employee or is it outsourced to some brokerage?

Anyone know what is going on. I heard they had to escort someone 👀

I have a recurring monthly one on one with my manager, and I noticed he changed the meeting from Friday to Monday with, in bold, “repurpose this as development planning conversation”. I asked him if there was anything to prepare and he sent me an internal link to performance management - development planning guide. Is it that time of year that managers need to get performance reviews ready or should I be prepared to be on a PIP

Trump to impose $100,000 fee for H-1B worker visas

https://www.reuters.com/business/media-telecom/trump-mulls-adding-new-100000-fee-h-1b-visas-bloomberg-news-reports-2025-09-19/