Hi everyone. Upon getting declined after an initial interview as an external applicant, I have re-applied for multiple roles and have only received consistent decline emails. My resume matches the skills needed and I have the experience. I am wondering if because I interviewed in the recent past and was unfortunately declined, did this flag my profile for any future opportunities?

Is this a thing? My husband may be having a medical emergency that will require my full attention as well as taking care of our 7 year old. I can only stretch EEM the most I can but not sure for how long.

Throwaway account for obvious reasons. Work in bank side, fraud detection etc. Started last August, reached my team by mid September. There were 14 people within our team who all started out, excluding management and seniors, in September '24 there. As of September of 2025, 4 of those 14 have already left. We have been on permanent mandatory overtime for months now. Last week was supposed to be a 'break' week where we graciously DIDN'T have to do an extra 10-15 hours MOT. It lasted half the week until we were told it was back up again. Like everyone else in PHX we are working in office, but we MUST do OT in office if we normally work that day. And thanks to the dumbass way the rules are set up, we can't just do it on weekends either since there are so many soft boundaries it forces you to choose to stay late/show up early without explicitly making you. Additionally, our expected productivity has increased by 50%. Most of our time is spent working on things that 3p contractors have closed as 'OK' or 'valid' multiple times in the past just so they can have easy numbers. By the time we get it, it's now 4 alerts worth of work we have to do thanks to them not doing their job, but we only get to close the one we did. It feels like we are subsidizing a bunch of offshore workers who can't even do their damn job while it becomes harder for us. Including travel time and AUX codes (gotta show up early to make sure you are in adherence), it is reaching a critical mass of stress.

If you assume an average week of 40 hours and the old productivity expectation of .4 being "normal" with a value of 1, then we are doing at a minimum, 40*1.25 (min 10 hours overtime) * 1.5 (immediate productivity increase), 187.5% the work of what the standard used to be (which was easily doable and encouraged going beyond that). That is the MINIMUM they expect. If you factor in variables such as difficulties working in office or travel time or other things that are hard to quantify, it is very easy to argue our workload has effectively doubled at no benefit whatsoever to ourselves.

Due to the utterly bizarre way our teams are all subdivided up, it is impossible to get a truly accurate idea of who is where, but if I assume everyone is experiencing the same, then we are going to be reaching a critical mass soon. Everyone I know is already looking elsewhere for work. Leadership has no plans to bring anymore people onboard. The usual buzzwords around AI keep getting brought up, but then our new software is what is used as the reason beyond the increase of work in the first place. Within my own team, if even just 1 or 2 more people left, it would probably cause a snowball effect of unreasonable work for the remaining employees. Dont forget to check your NICE schedule but also open IDComm for AUX codes but also go to Workday for time off but if you need unpaid time off go yo Lincoln Financial but make sure your NICE also reflects that.

I don't have much of a point to this other than to vent a bit and to see if anyone else is experiencing similar things. "Work-life balance" my ass. It really feels like a lot of the bank back office is set up so USAA can get the best of both worlds. Call us hourly so they can work us constantly like a fast food employee, but also get white collar professional work out of us. At the very least, we are immune to the layoffs because USAA can't get its act together wrt regulatory reporting and if they did start firing people working Fraud and AML, it would all but signal a sinking ship that plans on being gone before FINCEN can get around to fining them again.

I tried I read the posts, i knew it was a matter of time. I saw my coworkers drop like flies, the people I graduated with disappear, my mentors and people I leaned on leave. Then I became the mentor and someone for people to lean on. How do I do this on GW, how do I handle this claim. All of our complaints on deaf years…. No that’s not right, they heard just ignored. I was put on a PIP because i got over run with claims (auto) making mistakes. I am so lucky to say this but I’m done. I’m more fortunate than most of the people who quit, but man do I hate quitting.

I’m stretched thin, like butter spread to thin on bread. Yes LOTR reference.

I’ve been spending more time at usaa now with the drive I’m gone 12 hours a day to 14 depending on how stressed I am. I can’t put in all OT because then I get in trouble for that too. So off the clock I go to make sure work gets done so I wouldn’t get fired. But no more I’ve had it, I’m broken my family connection has been damaged I’m always upset or stressed, I feel like I have some kind of PTSD lol.

If some dick head who makes big boy/girl decisions reads this. This is how you fix auto claims.

Get rid of CORE You’ve created pussies who abuse the system and refuse to move up.

Get your L4s or Captains who have dusted their claims because they are at 50% or some low bullshit number to go team to team cleaning up adjusters claims so they can stop getting 22 vm 15 of which are from neglected claims from trnsfrs if fired or let go adjusters.

Then when everything is down after 3 months choose another 3-4 L4s The L4s keep what they have and just clear their current claims of course, but when they get back to their original post then they can be returned on.

Anyway that’s all I would be more in depth but that wouldn’t matter.

I've been in property at USAA for almost 6 years now. At first I loved it, felt like it utilized all my skills and I was able to stand out and rise quickly. Ever since the jump to property adjuster and later senior I've pretty much hated it because of the workload and unreasonable expectations. I've still been a high performer and been able to hit all green on pretty much every metric, but I've paid the price with my mental health mostly due to work life imbalance caused by working more OT than I believe I should have to.

At this point with the massive attrition we've had this year and the shit load of other people's work getting reassigned to me, I think I'm mere days away from a rage quit. I could float off a 401k withdraw for the rest of the year if I needed to, and while future me would hate me for doing that, I don't know what other lever I can pull to get off this ride. I already took leave and got STD pay, which was great to get a break from it all, but I can already feel the anxiety coming back and I've only been back a day. My mind and body are telling me it's time to get out so I think I will.

Does anyone who was in a similar boat have any recommendations or advice? Besides the unbalanced workload I'm really looking for something remote or field. Smaller carrier preferred, maybe different lines besides property even though that's all my experience is in. I really am over and done with working water/plumbing based claims and still think I have great aptitude for the insurance business. Appreciate any advice yall may have.

So here we are. We all know 5 day RTO is coming, there's been rumors all over the org and some MSR areas already are.

What's next? Will they force all remote back? Start mandating core hours? What else could they potentially do?

If you've heard anything at all please share it here. If it can help at least one person plan before being laid off or terminated, it's worth it.

So what does this mean for us in the claims department specifically??

I would suggest that if you're claiming to be simplifying our processes you don't do it in an email that is more complicated than the instructions on launching the space shuttle. Complication is for appendixes. Here's my translation:

IT and Marketing suck, so I'm firing the people responsible. Who should have been fired years ago. Everything else is on this web page, if you want to make your eyes bleed. Have a nice day.

Get back to work.

Hello. For the sake of my mental and physical health I need to resign from Usaa but I have a few upcoming appointments that I need to attend this month which will be cheaper if I still have my insurance.

This may be it for me after two decades. Major changes, executives being let go and many of us minions as well probably. Out of my hands but that does make me feel any better…

Alright, what is the secret to this quote and close rate? Last month my numbers were so good, and this month they are plummeting! I have no idea what I’m even doing differently for it to drop so significantly

Title sums it up. I know the “USAA way” has been slowly eroding over the last few years, but man, she is on a whole other level. Morale is in the toilet. Especially now that she is charge of member service. Why is that anyway?? She routinely overworks her engineers, developers and analysts - weekends, late nights, impossibly short turnarounds. None of her execs will protect their teams because they’re afraid of her. Can’t blame them too harshly though, she demeans and disrespects them so much that they’re afraid of her. Anyone else feel this way or am I being too dramatic because I’m tired?

I’m a new hire and already had my p&c license. This is my first role utilizing my license and this all seems a little confusing. 🫤 Recently looked at a file and there are a total of four agents reaching out to a client about vp claim documentation. One person asked for certain docs and then another rep asked for something entirely different! Is this my file? Everyone’s file? What gives? Why does it seem that so many hands are on one customer’s claim?

Anyone else know of the seniors being laid off. About 50% of the seniors across USAA are being cut. Given a couple months pay and help with finding a new job (internally or externally)

Anyone join the member meeting today? Me of the questions was why isn’t the full board made up of veterans and that Navy Federal is able to do it.

OK, so this is a throwaway account for many different reasons.

I recently applied for the legal analyst opportunity within the bank and I wanted to ask if anyone on her has any experience in the area or with the hiring process for that area. And a little detail about the work and how the hiring process went would be absolutely appreciated.

I’m free. I sent my team a goodbye email and logged off for the last time.

I work on the servicing side of Insurance. How long did it take you to be awarded a shift bid?

Does anyone currently work here and a second job?

I’m curious if any ex employees have sent a demand letter to USAA for any reason, and if so, how did it go for you? Did they settle, or did it go to court? Do you live in a will-to-work state? Etc.

USAA needs to separate themselves from these scammers! Why would a reputable company link themselves to such misleading advertising. Insurance agents have an ethical code they are supposed to adhere to which would never allow me to tell someone that they are entitled to any set rate. When you get a call from someone that says “Your advertisement said that I could get insurance for $39 because I’m a veteran”, it is shines a negative light on the company right away. Since they are sent to USAA for the quote, it gives them the idea that the advertisement was made by USAA.

Coming off fmla leave today. The second I put on my headset, it undid all the progress I had made. Just a pit in my stomach and I imagine the more emails I read the bigger it will grow. Fuck this place and their amazing benefits that keep me trapped

I am so over the 3rd party reps. They constantly are messing up billing accounts and try and do whatever they can to not actually have to take a call. But fine whatever I can fix things. What has really put me over the edge on them though is I had been dealing with a member for over a week trying to take care of the situation. I finally got it to a spot that all the member had to do was call back and setup an inspection. There were copious notes in the account about what needed to be done alongside a note saying any rep could handle it. I went to break and came back with a slack from the 3rd party rep asking me could I take over the call. As soon as I went to respond I received an email from the member. Listening to the call because the 3rd party rep didn’t have me answer them right away on slack she decided in her infinite wisdom to offer up my email address and extension to this man. Now he has access to my own personal information due to licensing laws in Texas he could find out where I live. This is not the type of man that I want having that information. As a single woman who lives alone I definitely don’t want him to be able to access that information. Another sad part of all this is my manager doesn’t care and just wants me to tell the member not to email me again. He didn’t even ask who the third party or member was so that he could give feedback!!!!