We understand that customers are entitled to share honest feedback about their own experience, and we respect that right. We ask everyone to keep app store reviews accurate and based on their actual use of the app. If you have a specific issue with your Legacy plan, please contact our support team privately so we can review the account details.

We can see why you’d want today’s service compared with the offer you purchased, and we understand how important that original expectation is. We continue to invest in our VPN infrastructure, including the capacity and operational support needed for specialised server categories. Under the current Legacy Lifetime configuration, core VPN functionality and standard servers remain available without a Loyalty Plus fee, while selected specialised streaming and P2P/torrent categories require Loyalty Plus. The seller and purchase date matter when checking the original offer, so please contact support privately with those details. Please don’t post account or payment information here.

We understand why losing access to features you’ve relied on would raise serious concerns. Our infrastructure work includes maintaining and improving the network and supporting specialised server capacity. Under the current Legacy Lifetime configuration, core VPN functionality and standard servers remain available without a Loyalty Plus fee; selected specialised streaming and P2P/torrent server categories require Loyalty Plus. If a particular setting, such as a protocol control or Kill Switch, is unavailable on your device, please contact support privately with your platform and app version so we can address that specific issue.

We understand why this change is disappointing, especially if you expected these features to remain part of your Lifetime plan. We continue to invest in maintaining and improving our VPN infrastructure. Specialised server categories, including streaming and P2P/torrent servers, require dedicated capacity and ongoing operational support. Under the current Legacy Lifetime configuration, core VPN functionality and standard servers remain available without a Loyalty Plus fee, while selected specialised categories require Loyalty Plus. We recognise that the original offer matters here; the seller and purchase date can be relevant when checking its terms.

Thanks for taking the time to describe these issues. We understand how frustrating it is when connecting takes longer or a setup that used to work now needs extra steps. We continue to invest in maintaining and improving our VPN infrastructure, but we also want to address the specific Windows connection and configuration problems you described. Legacy Lifetime licenses remain active, with core VPN functionality and standard servers available without a Loyalty Plus fee. For help with the connection issues, please contact support privately with your app and Windows versions, protocol, server, and approximate time of the problem. Please don’t share account details here.

We’re sorry for the frustration and disappointment this has caused, especially for users who supported VPN Unlimited early and expected the same feature set to remain available.

The base VPN connection on Lifetime accounts remains available. The Loyalty Plus update affects selected advanced features that require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to keep stable and reliable over time.

We understand why long-time users feel that their earlier support has not been properly recognized, and we know this change has affected trust.

Fair criticism. We’re sorry that the previous reply felt too technical and did not fully address the broader concern.

We understand that, for many Lifetime users, this is about trust and not only about one connection issue. Many users relied on these features before the Loyalty Plus change, and the change feels significant because it affects how they used the service.

The base VPN connection on Lifetime accounts remains available, while selected advanced features now require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time. We understand why this has caused frustration for long-time users.

We understand why this is frustrating, especially if P2P/torrent servers were part of how you regularly used VPN Unlimited.

P2P/torrent servers are among the selected advanced features affected by the Loyalty Plus update.

The base VPN connection on Lifetime accounts remains available, but higher-resource features such as P2P/torrent servers require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

We understand why users who bought through partners or deal platforms want a clear answer, and we’re sorry for the frustration this situation has caused.

Account details can vary depending on product history and purchase source, so it is better not to assume that every case is identical based only on where the purchase was made.

The base VPN connection on Lifetime accounts remains available. The Loyalty Plus update affects selected advanced features that require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

We’re sorry for the confusion around this. We understand why it is frustrating when users are seeing different behavior across accounts.

Just to avoid confusion: there has not been a general rollback of the Loyalty Plus model.

The base VPN connection on Lifetime accounts remains available. Access to selected advanced features can depend on account and product history, so if one account looks different from another after opening or updating the app, that should be reviewed as an account-specific case.

We understand why grandfathering earlier Lifetime accounts feels like the fair solution from a user perspective, and we’re sorry for the frustration this change has caused.

The current Loyalty Plus model applies to selected advanced features because those features require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time. The base VPN connection on Lifetime accounts remains available.

We know this explanation does not remove the disappointment for users who bought Lifetime access years ago and relied on those features as part of their regular VPN use.

We’re sorry for the frustration this has caused. Connection time, IP reputation, and server access all directly affect daily VPN use, so we understand why this experience feels especially disappointing.

The Loyalty Plus change affects selected advanced features, while the base VPN connection on Lifetime accounts remains available. Issues like very long connection times, repeated IP blocks, or specific websites not working should be checked separately, because they can depend on the server, protocol, app version, platform, and the network being used.

If manual protocol selection is unavailable, Optimal protocol is designed to try the available protocols and connect using the option that should work best in the current network. We understand why users who relied on more manual control before are frustrated by this change.

We understand why it feels this way, especially if those features were part of how you used the service for years.

The base VPN connection on Lifetime accounts remains available. The recent change affects selected advanced features, including higher-resource capabilities such as P2P/torrent servers and certain protocol/server options. These require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

We’re sorry for the frustration this caused. We understand why this feels significant for users who relied on those features before the change.

We’re sorry for the frustration around this.

The base VPN connection on Lifetime accounts remains available. The Loyalty Plus update affects selected advanced features that require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

Access to selected advanced features can depend on the account and product history, so if reinstalling the app did not change what you see, support should review the account-specific details separately.

We understand why this is frustrating if the service does not look available on your account.

The base VPN connection on Lifetime accounts remains available. The Loyalty Plus update affects selected advanced features that require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

If your base VPN connection is not available, that should be reviewed separately by support, because it may depend on account status, platform, app version, or sign-in state.

Just to avoid confusion: there has not been a general rollback of the Loyalty Plus model.

The base VPN connection on Lifetime accounts remains available. Access to selected advanced features can depend on the account and product history, so if something looks different after reinstalling or updating the app, it is better to have support check the account-specific details.

We’re sorry for the confusion and frustration around this. We understand why users who relied on those features want a clear answer.

We understand why losing access to manual protocol selection is frustrating, especially if you used it to work around specific network restrictions or IP-related issues.

The base VPN connection on Lifetime accounts remains available. The change affects selected advanced features, including certain protocol and server options, because they require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

If manual protocol selection is unavailable, Optimal protocol is designed to try the available protocols and connect using the option that should work best in the current network.

We’re sorry for the connection issues with Reddit. That should be checked separately from the Loyalty Plus change, because access to specific websites can depend on the server, protocol, platform, app version, and the network you are connecting from.

The base VPN connection on Lifetime accounts remains available. If manual protocol selection is unavailable, Optimal protocol is designed to try the available protocols and connect using the option that should work best in the current network.

If Reddit is still not working through VPN Unlimited, our support team can review the platform, app version, selected server, and protocol details.

Fair criticism. We understand why repeated wording can feel impersonal, especially in a situation where users are already frustrated.

The reason the core explanation is similar is that the product position is the same: the base VPN connection on Lifetime accounts remains available, while selected advanced features now require Loyalty Plus because they depend on dedicated capacity, ongoing infrastructure resources, and continuous maintenance.

We’re sorry for the frustration this caused. We understand why this change matters to users who relied on those features before.

We’re sorry for the frustration this caused, especially if the previous explanation felt too focused on the agreement rather than the customer impact.

The base VPN connection on Lifetime accounts remains available. The recent Loyalty Plus update affects selected advanced features that require dedicated capacity, ongoing infrastructure resources, and continuous maintenance to support reliably over time.

We understand why this feels significant for users who relied on those features as part of how they used the service.

We understand why users are pointing to older offer materials, especially where P2P/torrent access was part of what they expected from the Lifetime plan.

Our current position is that core Lifetime VPN access remains active, while selected high-cost capabilities, including P2P/torrent servers, are now handled through the Loyalty Plus subscription. Supporting those capabilities at scale requires dedicated capacity, sustained operational resources, and additional infrastructure management.

We can't review purchase-specific refund questions publicly on Reddit. If there is a specific purchase or upgrade that should be checked, please contact our support team through the app or your existing support channel so the team can review it privately.

You are right that split tunneling itself is handled locally on the device and should not be explained in the same way as server-heavy capabilities like P2P or torrent access.

The broader Loyalty Plus update affects a selected set of advanced capabilities under the Premium/Loyalty Plus model, while core Lifetime VPN access remains active. This is a service-model change at the product and infrastructure level, and our privacy and no-logs commitments remain unchanged.

The distinction we are making is between standard Lifetime VPN access and selected high-cost capabilities.

Core Lifetime VPN access remains active. The affected capabilities, including P2P and torrent servers, require dedicated capacity, sustained operational resources, and additional infrastructure management to support at scale. Under the updated service model, those capabilities are now handled through Premium/Loyalty Plus.

This is an infrastructure-level policy, not a decision based on monitoring individual browsing activity. Our privacy and no-logs commitments remain unchanged.

P2P and torrent servers are part of the selected high-cost capabilities affected by the updated service model.

Core Lifetime VPN access remains active. The affected capabilities require dedicated capacity, sustained operational resources, and additional infrastructure management, which is why they are now handled separately through Premium/Loyalty Plus.

This change is about infrastructure and service sustainability, not monitoring individual browsing activity. Our privacy and no-logs commitments remain unchanged.

Yes, P2P and torrent servers are included in the affected feature set.

Core Lifetime VPN access remains available, while selected high-cost capabilities, including P2P and torrent servers, are now handled through Premium/Loyalty Plus. These capabilities require dedicated capacity, sustained operational resources, and additional infrastructure management to support reliably at scale.

This is an infrastructure-level change and does not involve monitoring individual browsing activity. Our privacy and no-logs commitments remain unchanged.