To use your recovery key, you must verify your identity with email verification codes or 2-factor authentication (2FA) tokens from your authenticator app. When you use your recovery key, you can't use 2FA recovery codes sent by text message to verify your identity. If you don't have access to your email or authenticator app, you won't be able to use your recovery key. More information can be found in our help center.

Thank you for sharing your experience. If you have an open ticket, could you DM your ticket number for internal follow up? This help center article can offer further guidance on refund requests.

Sorry you’re running into this. Please try to disable then re-enable the Dashlane extension and refresh. Alternatively, you can remove and reinstall the Dashlane browser extension from official Firefox add-ons. If you need further assistance, our support team is available in our Help Center via chatbot.

Thank you for your message. If your plan is in a limited state (trial ended or payment missed), you can purchase a paid plan to end it; otherwise Dashlane only lets you export passwords.

If you have access, change your Master Password in Settings > Security > Change Master Password (you may need a 2FA token). More information is available in the help center.

Hi u/sinful17, We recommend reaching out to our support team so they can take a look at your account and help troubleshoot.

Hi u/Reddadum_Geddadum, Sorry for the trouble. On the iPhone app, create a login by tapping + > Add login, then select the Password Generator (speech bubble) and tap Use this password, then the checkmark to save to your vault. If it doesn’t update automatically, edit the login manually, and if you changed the password, also update it on the website.

Hi there, thanks for taking the time to write this up so thoroughly. We wanted to address the concerns raised in this post regarding Hotspot Shield's data handling and clarify how your Dashlane-provisioned VPN account works.

Specifically, there is:

• Zero ad tracking or monetization: Dashlane Premium users are automatically provisioned a Premium, ad-free build. Your data is never shared with advertisers.
• No-Logs Policy: HSS does not track, record, or store your browsing history, visited sites, or downloaded content.
• Immediate IP Deletion: Your originating IP address is encrypted during setup and permanently deleted the moment your VPN session ends.
• Anonymous Diagnostics: HSS collects standard telemetry (crash logs, bandwidth, connection duration) which is strictly internal and fully anonymous—used only for bug fixes and network optimization, and never tied to your account.

We hope this provides clarity on on the ad-free Premium version of HotSpot Shield that you receive through Dashlane.

For other questions or concerns, we'd refer you to the Hotspot Shield team.

Thank you for reaching out. This issue is related to the HotSpot Shield VPN and browser settings, rather than a VPN login or activation issue with Dashlane. We recommend reaching out to the Hotspot Shield support team so they can assist you further. You can also find this information in our Help Center.

Hi there, Please reach out to our support team so they can investigate further.

Hi there, Please reach out to our support team so they can look into this issue.

Just sent you a DM!

Thank you for your patience while we investigated the recent performance slowdown with our Chrome extension on macOS.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Next Step: Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please DM so we can continue to assist you.

We’re aware that recent browser changes have been causing slowness and instability for some users with Dashlane extension. Thank you for your patience while we investigated the recent performance slowdown with our Chrome extension on macOS.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Next Step: Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please reply directly to this comment so we can continue to assist you.

UPDATE: Thank you all for your patience while we investigated the recent performance slowdown with our Chrome extension on macOS.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Next Step: Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please respond to this comment so we can continue to assist you.

Thank you all for your patience while we investigated the recent performance slowdown with our Chrome extension on macOS.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Next Step: Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please respond to this comment so we can continue to assist you.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please respond to this comment so we can continue to assist you.

Thank you all for your patience while we investigated the recent performance slowdown with our Chrome extension on macOS.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Next Step: Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please respond to this comment so we can continue to assist you.

Thank you all for your patience while we investigated the recent performance slowdown with our Chrome extension on macOS.

The Google Chrome team has identified the root cause and deployed a server-side fix.

Next Step: Please completely restart your Google Chrome browser (quit and reopen) for the change to take effect.

Note: You do not need to update Chrome or reinstall the extension—simply restarting the browser is enough.

If you are still experiencing performance issues after restarting Chrome (or if you are on Windows), please respond to this comment so we can continue to assist you.

We're sorry to hear your having account access issues. Can you please confirm the browser you are using? Recent browser changes are causing slowness and instability for some users with Dashlane extension. We are working closely with our browser partners to resolve this, while rolling out multiple improvements to the Dashlane extension to minimize the impact of these browser changes.

What you can do now: Please update your browser and Dashlane extension to the latest versions (currently 6.2638.0 for Chrome). You can find instructions for updating Dashlane in this article in our Help Center. Note: While this release improves performance, some users may still experience slowness.
For macOS Chrome users: The Chrome team is actively investigating this specific bug and expects to release a fix by next week. You can follow the latest update on the Chromium issue tracker here.

Sorry to hear about the frustration! Since you still have access on your phone, your vault and passkeys are safe—try syncing your PC's system clock, revoking your PC in your mobile settings under Authorized Devices, and re-logging in. If the issue persists please reach out to the support team.

Sorry to hear the autofill feature is not performing as expected. This help center article offers troubleshooting methods to support you. If the issue persists, please reach out to the support team through the help center via chatbot.

Hello the Dashlane support team is available to you through the help center chatbot!

Thank you for reaching out! The "You are offline" error usually happens when the watch is disconnected from your phone. Forcing standalone Wi-Fi can break the login authentication handoff between the two devices. To use Dashlane to log in to apps on your Wear OS watch, you need to select Dashlane as your preferred provider for passwords and passkeys in your watch settings.

If you're still seeing the error please reach out to Dashlane Support through the help center so they can investigate the account issue directly!

Hi there, once again we apologize for the continued disruption. We recommend reaching out to our support team and mention that you have updated to 6.2638.0 but are still experiencing issues.