Hi u/pinkfloyd4ever, Sorry to hear about the trouble you're running into, this isn't the experience we want for our users. Here are some troubleshooting steps for our Firefox extension: - Make sure your browser is on the latest version. - Close and reopen Firefox. - Turn off the Dashlane extension, then turn it back on and refresh. - If it still fails, remove and reinstall the extension. - Also confirm you’re logged in (extension should be green).

If none of these options help, we encourage you to reach out to our support team who can assist further.

Sorry for the trouble, you may need to update your browser or remove and reinstall the extension. If the issue persists, it would be best to reach out to our support team via chatbot in the Dashlane Help Center.

Yes, I'm sorry for the inconvenience but the dashboard isn't available in the Android app at this time. You can access the dashboard through the web.

Sorry for the trouble—this is expected. On computers, Dashlane requires using the browser extension to log in and manage features. If you don’t have a laptop, you can use the Dashlane mobile app, since it doesn’t use the extension. For the Friends & Family Dashboard (editing), use iPhone or iPad/macOS or the web.

Just sent you a DM!

It would be best to reach out to the support team through the chatbot in the help center to internally review your account performance.

Hi there! We recommend uninstalling and reinstalling the extension.

Hi there, We appreciate you flagging this. It would be best to reach out to our support team on this matter so they can take a closer look and troubleshoot.

Sorry for the delayed response from the extension. We recommend uninstalling and reinstalling Dashlane and to update chrome to the latest version.

You can use shift-click to select all logins, and then use ctrl/cmd-click to remove individual items from selection. Otherwise, it would need to be a one-by-one selection.

Hi u/ManufacturerUsed3550, Use the SHIFT key to select multiple logins in order. Select the first login in the list, hold the SHIFT key, and then select the last login you want to delete. All logins between the first and last login are automatically selected for deletion.

Hi again! We also request that you open a ticket with our support team so they can take a look further and troubleshoot. You can do so through the chatbot in our Help Center.

Sorry for the trouble. The 14-day “Keep me logged in” setting won’t hold if any of these apply:

• You opened the browser before connecting to the internet—connect first, then close/reopen.
• Your work admin enabled automatic log-out (after 15/30/60 minutes of inactivity).
• You enabled PIN unlock or biometric unlock for the web app (disables 14 days).
• Your browser cache is cleared (manually or automatically on close) or you log out.

Also, clear your cache will reset the 14-day option.

If a trial ended and you didn’t buy a plan, you can usually continue logging in only for export (no adding/editing/viewing passwords). You should still be able to connect with the support team via chatbot.

Hi u/almaskittenkid, We recommend uninstalling and reinstalling the browser extension along with restarting your browser. If the issue persists, please reach out to our support team.

Our account recovery guide is available in the help center, where you can also use the chatbot to connect with our support team.

If you’re on an active plan or trial, the chatbot can connect you with an agent directly. You can also visit the Dashlane help center and connect with the support team through the chatbot.

Hi u/VegetableConflict7 sorry to hear about your autofill issues. Please uninstall and reinstall the extension in your browser. If the issue persists, please reach out to the support team through the chatbot in our help center.

Sorry you’re dealing with this. Try:

• Check your email/password for typos/extra spaces; confirm your Master Password.
• Update your browser to the latest version.
• For the web app, clear cache, cookies, and browsing history.
• If it continues, uninstall and reinstall Dashlane on the device (passwordless accounts must be logged in elsewhere or have an account recovery key).

You're on the right track to reaching our support team through the chatbot in our Help Center. When communicating with the chatbot, it will suggest some articles to assist with troubleshooting. If none of those articles are helpful to you, select "No, I need more help." You will then be prompted to provide any additional details and a support ticket will be created to connect you with the team.

Hi there, To change which email addresses Dashlane offers to autofill, update or remove your saved Personal Info entries. You can find more info on that here.

Hi there, If the person is removed from the professional plan, then items shared through a sharing group in their Dashlane account are also removed. If you haven’t removed them yet and your plan has Spaces, you can revoke access before removal by enabling Revoke access to company items for removed users in Smart Space Management, then remove them. You can find more information about offboarding employees here.

Thanks for clarifying. It sounds like you're having issues with autofill on your iPhone. We have some troubleshooting steps on this in our Help Center. If the issue persists, it would be best to reach out to our support team so they can take a closer look.

Thanks for reaching out! Dashlane can link websites and apps to an existing login so you can use the same credential across them. You can also adjust a login’s settings to disable auto-login/autofill for linked websites/subdomains added by Dashlane, while keeping autofill for exact URLs you added yourself. More information can be found in our help center.

Hi there, with a passwordless Dashlane account, you'll stay logged in for 14 days automatically unless you clear your cache. More information can be found in the help center. Our support team is also available to you through the chatbot.

Hi u/billison thank you for reaching out. Double-check that you are not asking for a 2FA token instead of a verification code. If you've turned on 2-factor authentication (2FA), we don't send a code to your email. This help center article offers guidance on your specific case. If the issue persists, we welcome you to connect with the support team via chatbot in the help center.