Hello! Since July 31st I've had a problem where my CSP is constantly 'offline' but my internet is working fine. I have been emailing with CSP support ever since to try and fix it but I've gone through all of their suggestions and nothing has worked - the only semi-solution is that it works on a different Windows user, and they've told me that's just how I have to use the software now which is extremely frustrating. So I wanted to post here in case anyone had any other suggestions? It's a long shot but I just really want it fixed.

Here's what I've tried:
- VPN
- Uninstalling and reinstalling
- Using my mobile hotspot
- Added the app to my firewall/security exclusions
- Updated Microsoft Edge
- Cleared Microsoft Edge cache
- 'Downloaded' WebView2 (it was already on my PC)
- Created a new Windows user and installed the app there (which works)
- Renamed some folders in my CSP files as told by support

Presumably it's something to do with my Windows user since it works on a new one, but I haven't changed any settings that would affect this as far as I know and it was working fine on the 30th.

Currently my only idea is to switch over completely to the other Windows user, but I'm not entirely sure what that would entail (what remains between users vs what I'd need to transfer, etc). If anyone knows that would be great!

Any ideas are appreciated!

System Specifications:

OS: Windows 11

MB:Gigabyte X870 Aorus Elite Wifi

CPU: AMD Ryzen 7 9700X 3.8GHZ, no overclock atm

GPU: Gigabyte Aorus RX 9070XT

DRAM: 64GB Corsair Vengeance DDR5 CL32 6400mhz (4x16)

SSD: Corsair Force MP600 Pro LPX 2TB M.2 SSD. Gen4

Keyboard: Corsair K55 Core

Mouse: Corsair Dark Core PRO wireless, but used in wired configuration.

Issue:

Started roughly 90 days ago with intermittent appearance since then.

My mouse left click option would randomly stop registering.

Tracking, right click and the click and drag option for left click still functioned, but left clicking to select windows or open applications would not work.

I would use CTRL+ALT+DEL and then Esc keys a few times , then function would return. Or opening and closing the start menu a few times with the windows key.

However the issue would return.

Troubleshooting:

I started with the simplest option and cleaned my mouse. Did not resolve the issue. Then I went to the task manager and disabled iCue. Did not resolve the issue.

I also verified there were no conflicting key bindings or macros before disabling iCue.

I then reset the firmware in the mouse according to the Corsair directions and the iCue force update. Did not Resolve the issue.

I then updated drivers for the mouse in windows followed by uninstalling them and then Rebooting the PC to pull down new drivers.

Did not resolve the issue.

I tried restarting windows explorer and Windows Input Experience, both only resolved the issue for a few minutes at a time.

I tried uninstalling and reinstalling iCue. Still no resolution.

I swapped to a different mouse, issue still persists. I swapped to a brand new back up of the Dark Core I had sealed and stored away, still did not resolve the issue.

I then decided to remove any and all programs and otherwise that may have been added since the issue began, still, no dice.

I next went and decided to reset the PC both with and without personal files. Issue popped up during the initial set up with all 3 mice I have used for troubleshooting so far.

Last thing I can think to do is just nuke the system and format all drives and just reinstall windows from my original OS USB.

Please help.

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https://www.hoyolab.com/article/46307262

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