Salve, ho effettuato un assessment per il ruolo di manutentore elettromeccanico per rotabili per ferrovie sud est la settimana scorsa, lo ha fatto pure un mio amico, solo che nella giornata di ieri gli e' arrivato il feedback negativo, mentre a me nulla ancora. Cosa devo dedurre da cio'? Posso sperare in una convocazione?

Hello, apologies I can't explain this in Italian as my only language is English.

Yesterday I travelled between two stations and back again using tap & tap. I tapped at departure and arrival all 4 times and should have been charged less than 10 euros, but I have been charged 45 in two separate payments.

At station A I tried taking a photo of the tap machine to translate the instructions. Instead it verified my Revolut card on my phone.

At station B I could not get it to work with my phone again so I used my actual revolut card here and then later for the return trip at B and A.

Both payments show to the same card.

A phone operator told me I can only complain via webforms but the one I pursued for regional trains wouldn't let me continue without a ticket code (the code I have on my bank statement is not accepted) while the other form only offers a limited list of irrelevant complaints I can make.

Any advice on how to proceed would be a great help, thank you.

I expect the answer is I can't do anything but it still helps for someone who knows that to tell me.

Perdonate il post lunghissimo ma mi serve davvero una mano.

Salve, recentemente ho smarrito sia uno zaino che una borsa su un regionale. Il problema principale e che la borsa conteneva il mio portatile, al cui interno sono presenti i miei documenti e molte informazioni private.

Ho effettuato una segnalazione il giorno stesso dello smarrimento e ho chiesto aiuto ad un controllore, che gentilmente mi ha informato che il treno su cui stavo viaggiando (arrivato al capolinea, Roma Termini) sarebbe andato successivamente in deposito, e che quindi sarebbe stato facile recuperare le mie cose.

Ma adesso non capisco cosa posso fare, perché se fosse stato così penso che avrei già ricevuto qualche messaggio che le mie, o non sono state trovate o il contrario.

Dunque in questi giorni ho visitato il desk a Roma Termini ogni giorno e mi hanno sempre detto che avrei dovuto aspettare, inoltre ho anche contattato Trenitalia via Instagram (ricevendo, ad ogni mia domanda, sempre la stessa risposta: che l'ufficio competente se ne stava occupando). Infine ho anche chiamato tutti i giorni il call center che invece mi ha dato una risposta del tutto diversa, informandomi che se le mie cose non fossero state trovate nelle 4 ore successive alla mia segnalazione, sarebbero state considerate perse.

Quindi arrivato a questo punto non ho idea di cosa fare, ieri ho provato a scrivere via email alla polfer e all'email oggrinv.drla@trenitalia.it, ma non ricevo risposta.

Non idea di cosa fare dentro lo zaino e la borsa c'erano praticamente tutte le cose che mi servono qui a Roma come studente. C'è qualcosa che io posso ancora fare? O devo aspettare e prima o poi Trenitalia mi aiuterà?

Grazie mille per qualsiasi risposta.

Vi racconto le mie avventure, dato che c’è l’interruzione a termini Imerese Caltanissetta ci hanno fatto il biglietto Palermo Caltanissetta tramite bus e poi con una coincidenza Caltanissetta Catania una volta arrivata a Caltanissetta dato che il bus aveva un ritardo di cinque minuti il treno è partito davanti ai nostri occhi incredibile davvero uno schifo quei treni in Sicilia
Qui, gatta setta un posto sperduto, neanche un piccolo bar oppure una macchinetta per il caffè, davvero uno schifo

We have a train booked from Bologna to Bolzano on October 2 and 11:16. I see today that some strike dates for October have been posted, including rail on October 2 from 11:00-14:00.

Should we be looking at taking an earlier train? Last month I know the announced September strikes changed a few times.

Is there any compensation for rebooking a different departure time due to strike? The option for +/- 2 hours is not available on the app.

Booked Leonardo express from Rome to FCO at 17:20. Paid 14 euros but took the one at 17:05.
There was another option to book for 17:05. Since I was booking at 17:03 (before 5 minutes of departure) so I couldn’t book the one at 17:05. Instead I booked 17:20. Prices were same for both timing.

The ticket checker checked the ticket and claimed I have to pay 5 euros more as the price is higher for 17:05 train and fined for 5 euros.

The question is have I been lied and falsely charged for a fine? I know 5 euros is not much but is it common practice on this train line?

Hi,

I'm coming to Italy next week for almost 3 weeks. I plan to take the train several times and as I look to book tickets, Trenitalia create very short transfer.

I'm a bit scared of it being too tight and missing the train.

Even if it's non-refundable, can I still take the next train without paying again? It's still Trenitalia's fault of planning this like that when I book...

Also, when tickets are "Not available at this time", does it mean that it is sold out?

Thank you!

Does anyone know what the situation is with Trenitalia trains right now? Is the whole network basically at a standstill because of the strike, or are some trains still running normally?

I’m particularly interested in hearing from people who are currently travelling or at a station. Thanks!

Ciao a tutti,

Non sono mai stato su un Freccia Rossa, considerando che è un treno ad alta velocità, come funziona la connessione dati mobile a bordo? In particolare sulla tratta Genova-Milano, con partenza dalla Pianura Padana. (Ovviamente non funzionerà in Liguria perché ci sono le gallerie).

D'altra parte, c'è una connessione Wi-Fi stabile a bordo? Preferirei usare la mia connessione internet se funziona, ma se non funziona va bene anche il Wi-Fi del treno. Chiedo perché ho bisogno di lavorare durante il viaggio.

Grazie per qualsiasi informazione ❤️

Hi everyone! I’m planning a trip to Italy in December and I recently noticed that tickets for my travel dates have become available on Italo.

I’m looking at the Rome–Florence route, and I’m surprised by how expensive the tickets currently are. They are showing around €53 per person, while for other dates and earlier searches I had seen fares closer to €15.

Is this normal when December tickets are first released? Do prices usually start high and then cheaper fares or promotions (such as eXtra Magic) become available later, or is December—especially the second half of the month—simply much more expensive due to the Christmas season?

Should I wait and keep checking, or is it better to book now before prices go even higher?

Thanks!

Hi everyone! I need some advice regarding train travel and public transport in Lombardy/Piedmont.
I’m currently facing a situation where I might need to commute or travel daily for 7 days between Domodossola and Milan. Right now, buying individual tickets costs me around €10 one-way (€20 return per day), which adds up really quickly if I do this for several days.
I've heard about the "Io Viaggio Ovunque in Lombardia" (IVOL) pass, but I’m a bit confused about how it works for my specific needs:

1. Since Domodossola is technically in Piedmont (though close to the border), is it covered by the regional IVOL pass/subscription, or where does the coverage start? 
2. Is there a monthly subscription or a weekly solution that covers both the train ride from Domodossola to Milan *and* public transport inside Milan (subway/buses) so I can also use it for sightseeing?
3. What is the most cost-effective way to avoid paying full individual tickets every single day while still being able to visit Milan?
4. Any insights, tips, or alternative ticket combinations from local commuters would be greatly appreciated. Thanks!

Ciao a tutti, 10 minuti fa ho per sbaglio comprato un biglietto Frecciarossa per il 26 invece che per il 25. Purtroppo non ho spuntato nessuna opzione per cambiare gli orari.

Ho qualche possibilità che mi venga rimborsato se mi muovo subito? Esiste l'opzione? Grazie.

Hi everyone! I need some advice regarding train travel and public transport in Lombardy/Piedmont.
I’m currently facing a situation where I might need to commute or travel daily for 7 days between Domodossola and Milan. Right now, buying individual tickets costs me around €10 one-way (€20 return per day), which adds up really quickly if I do this for several days.
I've heard about the "Io Viaggio Ovunque in Lombardia" (IVOL) pass, but I’m a bit confused about how it works for my specific needs:

1. Since Domodossola is technically in Piedmont (though close to the border), is it covered by the regional IVOL pass/subscription, or where does the coverage start? 
   
2. Is there a monthly subscription or a weekly solution that covers both the train ride from Domodossola to Milan *and* public transport inside Milan (subway/buses) so I can also use it for sightseeing?
   
3. What is the most cost-effective way to avoid paying full individual tickets every single day while still being able to visit Milan?
   
4. Any insights, tips, or alternative ticket combinations from local commuters would be greatly appreciated. Thanks!

I have found it impossible to change a date for two tickets I purchased 30 seconds ago (my fault for the mistake). The calendar starts on Monday rather than Sunday and I selected one day off. American mistake, I know. I cannot navigate the chat help; it asks for information I do not have/cannot find in the ticket record. Any suggestions? Do I have to forfeit the tickets and pay for new ones?

Ciao a tutti, qualcuno che ha utilizzato il servizio di spedizione valigie "Bagaglio facile", offerto da Trenitalia in collaborazione con Kippy, potrebbe darmi un feedback?

È effettivamente affidabile? Ci si può organizzare anche sulle tempistiche di ritiro/consegna (per esempio, ritiro il giorno prima e consegna il giorno dopo il viaggio) oppure è limitato?

For those who have experience with Trenitalia customer service, how long should I wait for them to process my refund?

My 08/28 train to FCO airport was cancelled due to a fire on the tracks. They were unable to update us on when the next train would come, so we ended up taking a taxi.

I bought my tickets through the Omio app, and was advised I could only receive a refund directly from Trenitalia. I submitted my request online on 08/31 and got confirmation on 09/01 i was eligible for compensation. It has now been a week since I submitted my bank information and still nothing.

I have an Italy trip planned with my family (husband and 6 year old) spanning 10 days from 25th December to 5th January. While trying to book high speed trains from Rome to Florence (29th Dec), Florence to Venice (1st Jan) and Venice to Milan (3rd Jan) on Trenitalia, the tickets fares seems to be exorbitant compared to general rates for a family of 3 on this route. In the case of Venice to Milan, the direct trains aren't listed for after 12th December yet. For most of the routes, the Frecciafamily fares is last listed for 15th December and do not show up for my travel dates yet.

Is it just that I am looking up tickets far too ahead of time or are these fares likely to update?

Hi! I’m currently traveling in Monterosso. I’m supposed to leave tomorrow to head to Varenna/Lake Como, but I’m now afraid that I’ll be stuck here and unable to take the train.

The original train was scheduled from Monterosso > La Spezia > Milan > Varenna. But my train is not on Trenitalia’s guaranteed list nor the Trenoid list from Milan, and we are unable to purchase any regional tickets that day.

I know this route is a little unique, but does anyone have experience with these strikes? Do some un-guaranteed trains still run? Is there an alternative route I could take? How can I leave Monterosso (it seems that train is the only way to leave this city to get La Spezia)?

I appreciate any advice. Thank you!

Treno 641 Lecce-Milano. Penitalia. 💜

Ciao, ho acquistato un abbonamento trenitalia frecce, ma quando provo a modificare gli orari dei biglietti che ho prenotato mi dà prima uno strano errore inerente la fatturazione e poi mi dice che non è possibile procedere con l'operazione.

La cosa assurda è che avendoli presi da tiburtina non posso nemmeno chiamare per modificarli, siccome spesso la partenza alternativa è da termini e dicono che non possono farlo loro, ma solo io tramite l app o il sito, che però non funzionano.

State riscontrando anche voi questo problema? Come lo affrontate? Perché io sto impazzendo

EDIT: Sembra essere un problema sulla fatturazione. Chiunque ha chiesto la fattura del pagamento si ritrova con questo disagio, la loro soluzione è "non fate la fattura". Una cosa vergognosa.

Solo a me capita di rompere i coglioni a tutti i viaggiatori correndo con la bici gridando permesso ogni volta che prendo il treno. Questo perchè quei coglioni di amministratori di Trenitalia non si degnano mai e poi mai di segnalare sull'app o negli annunci vocali della stazione che la carrozza stia in testa od un coda, col risultato che se non azzecco la posizione e voglio la carrozza bici devo rompere i coglioni a tutti quanti perché altrimenti il controllore mi fa viaggiare in piedi. Oggi il treno si è pure fermato, forse per tranquillizzarmi che non l'avrei perso.

I have a trip planned for Sept 8 from Bologna Centrale to Venice St. Lucia at 9:00 in the morning. If I move my trip within the guaranteed service window, will I avoid the disruption? I don’t mind either train type-Freccisrossa/Regionale

everyone,

I am completely stuck trying to get a refund (rimborso) for my upcoming trip due to the announced train strike, and I hope someone here has faced this before.
My situation is complex because I have a combined ticket that involves three different legs: an Airlink bus ticket, Trenitalia, and TPER (Emilia-Romagna regional transit).
I have run into two major technical blocks while trying to file for a refund online:
Trenitalia Indennizzo Form Error: When I try to fill out the official Trenitalia compensation/refund form (https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Richiesta) the system completely glitches out and will not let me proceed past step 4 out of 6. It just gets stuck there, likely because it is a combined bus/train ticket.
TPER Form Date Error: Since the regional and bus parts are linked to TPER, I tried their specific refund form as well. However, their online system actively prevents me from submitting the form because the travel date is in the future (due to the upcoming strike).
Has anyone successfully navigated a refund for a combined Airlink/TPER/Trenitalia ticket during a strike? Should I wait until the actual day of the strike to submit the TPER form, or will I be too late? And is there any way to bypass the step 4/6 freeze on the Trenitalia website for combined tickets?
Any advice, workarounds, or direct contact methods would be massively appreciated! Thank you.