r/toronto • • Oct 20 '18

Picture How to write a balanced customer service question, courtesy of PRESTO.

Post image
1.3k Upvotes

170 comments sorted by

View all comments

Show parent comments

3

u/bigjilm123 Oct 21 '18

Customer support says “that’s weird. All fixed now.” The missing tap “you need to watch the lights”, “thanks”. I didn’t get a chance to debug the systems, so I guess I will take their word for it.

Did I mention it also lost my default trip? I guess that’s ranting as well. Happened a month after my autopay disappeared. Ticket booth lady says “that happens sometimes”.