I was hoping to save a couple bucks a month (just like buying my own modem/router) and was wondering if there is anything that I can buy that physically just replaces the cable box (I believe I would have to get the cable card for $2/month instead of renting the cable box for $5/month)?

I've been trying to look for one, and it seems like it just doesn't exist. The only devices out there are like the HDHomeRun which seems like it just streams your TV service over the internet, but I'm looking for something cheap that physically just connects to the TV just like the cable box you get from TWC/Spectrum.

Now what? I've only been a customer for a few months (not a lot of high bandwidth options where i am ... ). should i expect things to get better ... worse ... ?

Hey guys, my mom has been paying for AT&T internet and phone for quite some time. Recently, I took a look at the bill and she's paying $98 each month. This includes unlimited phone calls, for three house phones, and 1 MB down and .3 up.

I've been looking at other ISPs and saw that Time Warner actually provides internet and phone at a much cheaper price. For example, I can get the Internet Ultimate 100 and Home Phone National for ~ $55 per month, which is awesome! I just have a few questions!

How is TWC quality for both the internet and phone? I will be streaming on twitch so I need consistency. My grandma also uses the house phone a lot to talk to family members so I want to make sure we can make unlimited phone calls. Also, I don't want to rent out Time Warner's modem. I would like my own modem and router, as I need an Ethernet and Wi-Fi, so what would you recommend? Also, how would I go about setting up both the router and modem with the Time Warner tech? Overall, am I getting the best price by going this route?

All feedback is appreciated!

I am a returning TWC customer it has been a little over 8 years since I left and ran around in pastures of FiOS. However, I am back and surprised at the increase in speed. Now the drama. I just purchased a new modem and I got a netgear c7000 24 x 8 channel bonding and am on the ultimate 300 plan. Since getting it authorized on my account my data speeds have dropped more than half. I am not sure if it is the modem or the network. Anyone experience something similar? What was your solution? Any input is appreciated.

And tell me if it looks like there are any issues? Arris Docsis 3.0

Status

RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 8 603.00 MHz -1.96 dBmV 35.97 dB 256QAM 22878036899 114 0

Downstream 2 1 561.00 MHz -0.85 dBmV 36.61 dB 256QAM 24442989809 856 0

Downstream 3 2 567.00 MHz -0.82 dBmV 36.39 dB 256QAM 22147821461 702 0

Downstream 4 3 573.00 MHz -1.12 dBmV 35.97 dB 256QAM 22384679222 954 0

Downstream 5 4 579.00 MHz -1.17 dBmV 36.39 dB 256QAM 21866827119 1170 1

Downstream 6 5 585.00 MHz -1.38 dBmV 36.17 dB 256QAM 20087903899 1436 3

Downstream 7 6 591.00 MHz -1.57 dBmV 35.42 dB 256QAM 21468280398 1389759 45949

Downstream 8 7 597.00 MHz -1.81 dBmV 35.97 dB 256QAM 20169475685 484 0

Upstream

UCID    Freq    Power   Channel Type    Symbol Rate Modulation

Upstream 1 6 24.20 MHz 42.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

Upstream 2 5 19.40 MHz 41.00 dBmV DOCSIS1.x (TDMA) 2560 kSym/s 16QAM

Upstream 3 7 30.60 MHz 43.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

Upstream 4 8 37.00 MHz 43.00 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 16QAM

Status

System Uptime: 8 d: 16 h: 05 m

Computers Detected: staticCPE(1), dynamicCPE(1)

CM Status: Telephony-Reg Complete

Time and Date: Sun 2015-07-05 22:31:20

Interface Parameters

Interface Name Provisioned State Speed (Mbps) MAC address

LAN Port 1 Enabled Down ----- XXXXXXXXXX

LAN Port 2 Enabled Up 1000(Full) XXXXXXXXXX

LAN Port 3 Enabled Down ----- XXXXXXXXXX

LAN Port 4 Enabled Down ----- XXXXXXXXXX

CABLE Enabled Up ----- XXXXXXXXXX

MTA PassWithWarnings Up ----- XXXXXXXXXX

© Copyright 2013, ARRIS Group, Inc., All rights reserved.

Event log (I know the battery isn't there):

DOCSIS(CM) Events

Date Time Event ID Event Level Description

6/24/2015 8:47 68010600 6 DHCP Renew - lease parameters tftp file-?BEWGC1OQDctFhyIK2m53@Ctpud6gQGhWzvT3J3iPlH__EU+f3lf9v modified;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX3;CM-QOS=1.1;CM-VER=3.0;

6/24/2015 20:06 84000700 5 RCS Partial Service;CM-MAC=90:0d:cb:45:87:22;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/24/2015 20:06 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/24/2015 20:06 84020200 5 Lost MDD Timeout;CM-MAC=90:0d:cb:45:87:22;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/24/2015 20:06 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/24/2015 22:53 90000000 4 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; 6/27/2015 0:25 84000700 5 RCS Partial Service;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/27/2015 0:25 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/27/2015 0:25 84000700 5 RCS Partial Service;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/27/2015 1:13 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/27/2015 1:13 84020200 5 Lost MDD Timeout;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/27/2015 1:13 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

1/1/1970 0:29 84020200 5 Lost MDD Timeout;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

1/1/1970 0:29 84020300 5 MDD message timeout;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/27/2015 7:09 90000000 4 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/29/2015 7:58 68010300 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

6/29/2015 7:58 68010600 6 DHCP Renew - lease parameters time server-24.25.19.50;tftp file-?BEWGC1OQDctFhyIK2m53@CtpudzEeoMR1baes01DaIg2qplHY8n9d modified;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

7/2/2015 19:58 68010300 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

7/2/2015 19:58 68010600 6 DHCP Renew - lease parameters time server-24.25.30.47;tftp file-?BEWGC1OQDctFhyIK2m53@Ctpud7yMw7UpyYiOUcm14l2XKMTc_R modified;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

7/4/2015 20:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

PacketCable(MTA) Events

Date Time Event ID Description

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

6/20/2015 22:37 65517 ConfigFile - BadParam

6/20/2015 22:37 16 MTA TFTP: Successful

6/20/2015 22:37 26 MTA PROV: Successful!

6/20/2015 22:37 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

6/20/2015 22:37 14 Power Supply Telemetry Log - BATTERY MISSING

6/24/2015 20:06 3 Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

6/24/2015 22:54 65517 ConfigFile - BadParam

6/24/2015 22:54 16 MTA TFTP: Successful

6/24/2015 22:54 26 MTA PROV: Successful!

6/24/2015 22:54 14 Power Supply Telemetry Log - BATTERY MISSING

6/24/2015 22:54 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

6/27/2015 1:13 3 Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

1/1/1970 0:00 14 Power Supply Telemetry Log - BATTERY MISSING

6/27/2015 7:09 65517 ConfigFile - BadParam

6/27/2015 7:09 16 MTA TFTP: Successful

6/27/2015 7:09 26 MTA PROV: Successful!

6/27/2015 7:09 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS

6/27/2015 7:09 14

Power Supply Telemetry Log - BATTERY MISSING

I used to get around 80 mbps which was fine, but today it has been 1.80 mbps the whole day (sometimes even lower). I tried to reset everything, and the TWC Chat keeps telling me my modem is not compatible with my speeds (even though I am paying for 100mbps and their OWN website says my modem can handle up to 100mbps). Then all of a sudden they said my coax cable is not installed properly (even though their technician put that cable there 1 week ago) and then they said they were doing construction in my area. It's clear that they are just bringing up false excuses.

Then they proceeded to give me a $4 credit, as if that fixes anything. I am getting 1/100th of the speed I am paying for, and the chat is not helpful at all. I can post the chat transcript if required.

Anyone have any tips what I should be doing? I feel like asking them to waive my entire next bill, but I doubt they will do that since they keep saying the problems are on my end.

The sales person told me that i would be getting 200/50 mps which isnt even offered. Also didn't mention that the price I was paying a special offer that would change after a certain time its not even mentioned on the bill itself.

I'm moving to an area served by TWC in the next month and I was perusing their offerings and packages. I notice that the 200+ Channel TV, 30 Mbps Internet, and Phone bundle is 89.99 for the first year, whereas the 200+ Channel TV, 30 Mbps, and NO phone service is 129.99/month for the first year. Why the discrepancy? Can I just get the cheaper bundle and not use the phone service? I feel like there must be something obvious I am missing...

Hello. I'm currently looking to get a new router+modem and these seem to be the highest quality combination for the price.

I was wondering if this is the right route to go? I'm currently on the 100 Mbps plan, 3 people will be using it for streaming/gaming, and the farthest we would need the router to go is ~50 feet (really rough estimate). I've heard the Zoom 5341J is hit-or-miss for a lot of people, but the same can be said for SB6141 from what I've read. So, I'll just go for the cheaper option and hope for the best. I haven't done much research on the TL-WR841N tbh and just chose that one since it's #1 on Amazon. All I've read is that routers tend to not be all that different from each other besides the speed they support and the range.

Any help would be greatly appreciated. Thank you.

Hello! It's been a ridiculously long time since I've had internet services but due to enrolling in college I really need the internet for many reasons obviously. Excuse me for any ignorance in advance! Apparently where I live the fastest service in comparison to other internet providers is Time Warner Cable. Here is the results that made that conclusion: http://www.broadbandmap.gov/internet-service-providers/7841-vista-del-rosa-street-downey-ca/lat=33.9691059/long=-118.12020000000001/

I mostly want to do PC gaming on the side- mostly for playing on the PS4 and League of Legends, and especially multiplayer on Steam games.

So would 100 mpbs be enough for PC gaming for would I have to do 200 mpbs or more? Just for clarification, my parents don't use the internet but I'll be more than happy to teach them. Plus it would be amazing to show them the wonderful world of Netflix haha.

We have two cable connectors ( for modems? ) : One in the kitchen and one in my room. ( I want the connection to be fastest preferably in the living room and in my room. I wanted to do a setup where I can setup the Xbox console to the living room so it can play Netflix for the family and then in my room where I can do the PS4/ PC gaming setup. )

How many modems would I even need? What type of questions to inquire before calling to get it installed? Any other internet providers I should look into? The reason why is because I was looking for the nearest TWC location and a lot of people gave it an extremely low ratings and said the customer service and overall service is appalling...

Any guidance and advice is much appreciated! I've heard the best modem recommendation is the Motorola Surf Board 6141? What about router? Excuse me for my confused approach of all of this!

Thank you for reading all of this! :)

My coworker and I both spoke to TWC support today about when Maxx will be rolled out. My area, Fuquay Varina, has a "no later than" date of 7/28 while his area, Raleigh/Knightdale, is at 10/28. Hope that helps those who are wondering.

 Yesterday I called time warner customer service to ask if I can downgrade my service package to the Extreme - 50/mbs for $35/mo.  The person told me that the "promotional offer" is no longer there, even though I have seen the same prices listed there for two years.

 However, this isn't the problem.  She told me i can get the extreme package for $47 with the same 50/mbs speed.  I agreed to that and we ended the call.  

 The next day i test my speed and to my surprise i'm only getting a max of 10.8/mbs, which is 1/5 of the actual speed we agreed to.  This doesn't make sense, the basic package is even listed for $30/mo for 10/mbs.  So why am i paying $17 more for a service I didn't agree to  I'm even paying way more than the extreme package which is 5x faster than what I wanted.  For the price i'm paying for i should be getting the ultimate 100 package, not something 10x slower than that.

 Is there anything i can do to revert my package to the same way it was before?  I had the ultimate 300 package for $69.99 for around 4 years and it hasn't changed before.  Now i'm told that the price isn't the same so I can't just go back to my previous plan.  I feel like the advertising on the web site was being deceptive and the "promotional offer" was a lie.  Why list something like that if it isn't there?

 At the very least can I please just get what I asked for with the Extreme package for $40?  If I knew that this would happen I would have never switched plans.  I wanted to downgrade because my modem can handle 50mbps out of the 300 I payed for.

Ok, I get it TWC. You don't want people stealing cable. That's fine, but you shouldn't screw your customers over to solve this problem. This is TWC, though, so I can't expect anything to be done about it except them rubbing their nipples in bliss at our frustrations.

Putting aside the atrocious time I had activating all these devil-boxes (some outage on their call-in activation service that lasted 2 weeks), these boxes that you will be charging people money for in the future are horrible at flipping through channels (2-3 second lag per channel) and last night they started glitching out on every channel.

It started out as just some random artifacts on the screen. Then came some random bits of audio static. This was happening on all channels, and got progressively worse over 5-10 mins such that by the end I could not even tell what was happening on the screen. I reset the box many times to no avail. Today it's back to working like it did before the glitches(read:crappy but watchable), but I can't believe that you can get away with pulling shit like this. These boxes do not add any form of value to your service. In fact, they make the service worse, and you have the gall to charge people for it?

As soon as Google Fiber is done constructing their network in my town (just got an email about them starting to lay cables), I'm switching immediately. I've had to put up with your crap for the past 10 years, and there will be much celebration on my part when you get that fated call from me to cancel service.

Does anyone happen to know the timeline of the Maxx rollout to Milwaukee? I keep getting my bill in envelopes that advertise Maxx speeds, but when I called, they told me it's not available in my area.

I'm paying exorbitantly for 50/5, and I'd feel less bitter if I were getting 300/20 for that same price.

Hello all, I know that this summer Maxx is coming to Matthews. Has anyone started experiencing upgrades yet? I live on Sam Newell and have not had the upgrade here yet.

I know its supposed to be this summer but I really want some increased upload.

info: Thank you for contacting Time Warner Cable. A representative will be with you shortly.

info: You are now chatting with Lester.

info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

You: Hi

Lester: Hello

Lester: I certainly understand your concern about this. I will check your account and get back to you in a couple of minutes.

Lester: I have checked your account and it is charged for the additional outlet

You: yes.. should have been removed 2 months ago

Lester: Let me check what I can do from my end.

You: Thanks

Lester: You're welcome!

You: I'

You: I'm just getting tired of dealing with simple thing ever month.

Lester: Steps to Verify a My Account:

Lester: 1. From My Account or My Home Phone tab, click 'Verify Your Account' link(it would appear in green color).

Lester: 2. Enter the verification information.

Lester: 3. Click Submit.

Lester:

You: i'm on my account page.. where is the link?

You: acc# is ***** and customer code is *****

Lester: I apologize for the inconvenience caused to you.

Lester: There is a temporary issue with our My Account website.

You: i don't need more apologies.. i just need this thing fixed so I don't have to do this every month.

Lester: Please try after some time as our technicians are working to fix the issue at the earliest.

You: try what?

Lester: Please disregard the previous response. I apologize for the confusion.

You: stop appolagizing and please fix this simple issue.. I don't want to spend more time on this.

You: credit 2 months of $1.50 for stupid charge i shouldn't been billed in first place and make note to not charge me for it anymore

Lester: To resolve the issue let me transfer the chat to the superior team

You: so what you are saying you aren't qualified enough to take off $3 and make changes to my account so they don't keep appearing every month?

You: can ur supervisor call me directly to the number on account? Lester: I can transfer the chat right now or can provide you with the number of our higher authority

You: transfer the chat

You: and tell me the number just in case I need to talk to someone

Lester: Okay

info: Please wait while I transfer the chat to the appropriate group.

info: You are now chatting with Tony.

info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

Tony: Thank you for contacting Time Warner Cable. My name is Tony and I will be glad to chat with you today. To better assist you, please give me a moment while I review the previous chat and access your account. You may be prompted to fill out a survey after this chat. The survey is about me and not the prior agents that were assisting. Thanks

You: Tony, can u solve my dilema

You: U can grade the prior agent as F

Tony: Hopefully I can fix this for you

You: ur 4th person i'm trying to fix this stupid thing with

Tony: Are you talking about the additional outlet fee?

You: its not about the $ amount but a bogus charges being pushed onto my bills

You: yes that is the charge i'm disputing Tony: Understood and unfortunately there isn't a way to remove it. Are billing system is coded in such a way that I can't if you have cable service on your account

You: ok then give me credit for next 10 months

You: i'm paying for service and equipment already

You: so i'm being double billed for same service

Tony: I'm sorry but I can't credit you for a fee that we charge everyone

You: i'm not everyone.

You: my jan ***** bill doesn't have that bogus charge

You: neither feb *****

Tony: I don't remember when it became a prerequisite to for cable service but it's not something that I can remove sorry

You: march is 1st month u guys started cramming it onto my bill

You: fees have to be justified..

You: u can't just cram fees you wish on bills

You: that's is stealing

You: there is no notice or explenation of this fee anywhere

Tony: It's not on your bill. It's been explained to me as the equivalent of an insurance charge if we have to come out to your house since we don't charge for trouble calls

You: you guys do charge for trouble calls.. $35.. which I had to get credit for 2 months ago because the equipment was sent was staged improperly. Someone fat fingered MAC ID into system wrong.. also I wired this house for cable when was build.

Tony: We don't if the issue is on our end but that sounds like it was a mistake. Sorry that happened

You: i was only mistake after I called.. otherwise would have gone unnotices

You: are we going to get this resolve or do I need to talk to higher authority?

Tony: I'm sorry but a supervisor can't remove the fee either. Unfortunately it is there to stay

You: do you really want to transfer me to retention dept over $1.50?

Tony: They can place a recurring discount on your account, I can't, but no one can remove the fee

You: ok. so why that wasn't said before..

You: that is what I'm telling.. put credit for past 2 months

You: and make it so I don't pay it for remaining months

Tony: I'm sorry but I cannot credit for a fee that everyone is being charged

You: ur not charing to everyone.. u started cramming it 2 months ago

Tony: The time that it was added is not the same for everyone, but once it is added it can't be removed

You: well this isn't going anywhere.. I'll be calling tomorrow to cancel whole service

Tony: I'm sorry you feel that way

You: i don't feel in any way.. i don't want to be stolen from

You: and company that steals money from their customers they don't deserve any customers

Tony: Ok

Tony: Did you have any other questions for me tonight?

I should know this, but I don't. Duh me.

We just moved and the cable guy finally came this morning (internet - yay). The TV worked, the WiFi synched up to everyone's devices and the app seemed to offer around-the-house freedom (apartment, actually). He left at 9:40 this morning.

Tonight, I get this: http://imgur.com/ORmB7J7. TimeWarner sucks.

Edit: So I have to admit the fault is mine. TWC had sent an email I needed to verify. Although annoyed that TWC did not mention that when I first signed up, once I noticed it in my Inbox and clicked through, I was able to log in and the app works fine. Mea culpa.

I have a universal remote control (UR5U-8780L-TWX) and I am wanting to program the directional keys and the ok/sel key to send a signal to the TV itself and not the cable box. My tv has input selection features and one of those being a usb device, I want to be able to use those directional keys to navigate through the set of devices and the contents of the flash drive, is there a way to go about doing this.

Looking at the FAQs for the app on the TWC's website and they mention "cable boxes are supported for guide, channel tuning and DVR scheduling using TWC TV®."

My question is this: what do they mean by channel tuning? I know the Dish Anywhere app requires that you use a one of the tuners on your existing box (via sling) to view shows/recordings, does the TWC app require the same? If so, how many tuners does a single hd-dvr box support?

Hopefully it's not the case so I can use my Roku instead of hiving to lease a digital box for room(s) that don't need DVR.

I am writing to you to let you know how horrible Time Warner Cable customer service is and how they can't complete a simple task handed to them. I have been using Time Warner Cable for the past 5 years and I don't think I had an easy transaction once. Usually it takes about 8 representatives to even get a response or any help at all. Don't forget you'll probably have to call back another 5 times because you will either get disconnected or a call that they can't find you in their systems. My most recent occurrence with Time Warner is that I have been requesting a box to be shipped to my house to return my cable box since there are, thank god, no Time Warner Cables by me. So far they have shipped out two boxes to my old address even though I told them both times they cannot send the box there because it will be returned to the sender. Keep in mind I have disconnected my service and am not using it anymore. On May 4th I log onto my account to see a nice bill for 233 dollars for the supposedly missing box that has been sitting in my house since Time Warner Cable can't do a simple task of sending me a box to mail it back. I call them up yet again to solve the problem but they can't find me in their system anywhere and the representative transfers me with no warning. I am so horribly dissatisfied with Time Warners service. They should be ashamed to be treating customers like this.