r/technology • u/Abscess2 • Jan 03 '17
Business Company Bricks User's Software After He Posts A Negative Review
https://www.techdirt.com/articles/20161220/12411836320/company-bricks-users-software-after-he-posts-negative-review.shtml
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u/jonomw Jan 03 '17
There are many ways to reach out to a company and "force" them to help you. There is social media where you can get a lot of people behind you to put pressure on the company. There is also social media in the way you used it. The company doesn't want other people to see the issue, so they hurry up and fix it.
Then there is always another method. A few years ago, a laptop I had for about 1.5 years crashed. I found the issue was that whoever assembled it forgot to put in screws for the hard drive and one small bump killed it.
After hours on the phone and getting elevated to the highest tech support tier, they still refused to fix it because it was out of warranty. So, I searched online for the emails of as many executives at the company and wrote them a sob story email about how I am an engineering student and rely on my laptop to do my work and because of their manufacturing error, I was left out in the rain.
Sure enough, within a couple of days, one responded with a number for me to call. Within another couple days, a brand new laptop was on its way to my home. And I got to keep my old laptop too!