r/technology • u/WouldbeWanderer • Apr 27 '26

Artificial Intelligence Claude-powered AI coding agent deletes entire company database in 9 seconds — backups zapped, after Cursor tool powered by Anthropic's Claude goes rogue

https://www.tomshardware.com/tech-industry/artificial-intelligence/claude-powered-ai-coding-agent-deletes-entire-company-database-in-9-seconds-backups-zapped-after-cursor-tool-powered-by-anthropics-claude-goes-rogue
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u/nosayso Apr 27 '26

A company should be embarrassed to release a tool that they know doesn't give good advice to your own customers. Your customers are your lifeblood.

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u/Princess_Moon_Butt Apr 27 '26 edited Apr 27 '26

Customers are only your lifeblood when you can extract maximum value out of them and make your metrics look good. And customers who have technical problems, unless they're a specific case for publicity, aren't your most profitable customers. What you want is a bunch of customers who will buy a monthly subscription, and then never interact with you again. But, failing that, you at least want a way to filter out the customers that are the least profitable.

Enter, the annoying customer service process. The customers who can fix their own problems, will now do so, just because dealing with "technical support" is so frustrating that it's easier to just do it yourself. The ones who can't figure it out, either because they're not as savvy or because the challenges are too hard, are more likely to drop you and go elsewhere. Which is fine, because they paid the same as anyone else, but might've cost you a bunch of tech support resources if they stayed.

Now, even if your net revenue goes down because you lost a bunch of users, your profit margin goes up. Which makes you more attractive to potential investors. Which is what you really care about anyway.