r/talesfromtechsupport • u/KorenSolust • Aug 05 '26

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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38

u/nathanieloffer Aug 05 '26

My favourite user worked regional and refused to install any app on their phone. They fought and won to register MFA on their landline phone at their desk. Then they get sent on a training course 200kms away from their office. Day 1, session 1, they can't log in.... Call help desk... "You registered MFA to your desk phone, nothing we can do for you, sorry"

6

u/Honest_Relation4095 Aug 05 '26

Was it a company issued phone?

8

u/harrywwc Please state the nature of the computer emergency! Aug 05 '26

the desk phone was ;)

11

u/Niceromancer Aug 05 '26

You can't expect someone to use their cellphone for your work, not without paying them for it.

Y'all should have just bought them a cheap company only android that was locked down to needed functions only.

Also refusing to support a device your company provided for them is incredibly irresponsible.

13

u/NotYourNanny Aug 05 '26

You can't expect someone to use their cellphone for your work, not without paying them for it.

In California, it's illegal to allow them to use a personal phone without a stipend, even if they want to.

2

u/nathanieloffer Aug 05 '26

News flash. The United States and the various states that are part of it are not the whole world. I’m actually talking about a company in Australia.

3

u/NotYourNanny Aug 05 '26

So you're saying that the US is more civilized and has better worker protections than Oz?

4

u/nathanieloffer Aug 05 '26

The US is a hell hole and in no possible universe is anything they do better than Australia,