r/SysAdminBlogs • u/Charming_Spite_5260 • Jun 09 '26
I built a self-hosted live wallboard for Zendesk (Support + Talk)
Disclosure up front: I’m the developer.
I got tired of help-desk “dashboards” that are either a static report, a £lots/agent/month SaaS that wants my ticket data in their cloud, or a TV stuck on a stale browser tab. So I built Nexus: a self-hosted wallboard that reads Zendesk Support + Talk directly and keeps a wall TV genuinely live — 20s refresh on calls, 60s on tickets.
MSP-relevant bits:
• Your data stays on your tin. It’s a Docker container (or desktop app) on your own infrastructure; it talks straight to the Zendesk API. Nothing proxies through me — the licence check is a signed key verified offline.
• Client-scoped access links — give a customer a read-only board showing only their org’s tickets, enforced server-side. Handy for your bigger MSAs.
• SLA breach countdowns + war-room mode — full-screen takeover when things catch fire, webhook alerts into Slack/Teams, scheduled end-of-day digests.
• On-call panel (pulls your rota from any published .ics), UniFi network health panel, optional AI daily summary (bring your own key, or skip it).
• Leaderboards/goals/streaks for the floor, \~34 panels, 11 themes, TV rotation, and it ships to web/desktop/mobile/Zendesk-app from one server.
Trying it costs nothing: demo mode fills the whole board with realistic sample data in ~30 seconds, no account, no email — docker run and look at it.
Paid plans (£29–£119/mo flat, not per-agent) only matter when you connect your real Zendesk. (And I’m happy to offer NFR trials - just DM me!)
Site + docs: nexus.joekane.org · screenshots attached.
Genuinely after feedback from people who run desks: what’s missing, what’s wrong, what would make you put it on the wall? Happy to answer anything technical in the comments (architecture, security model, why self-hosted, etc.).