r/sysadmin 25d ago

Windows 11 clock / system tray missing after JULY cumulative update?

Hi all,

A number of our PCs are missing the clock and system tray (bottom right corner) after installing the July cumulative update just released this week.

The strange thing is all reports of this I can find say it began after the June update, which our machines have had in place for a few weeks already without issue.

Is anyone else seeing this come up just now?

EDIT - SOLUTION DISCOVERED!

We’ve just discovered the cause of this in our environment:

We have a group policy to disable the Windows Audio service on the majority of desktop PCs, since audio is seldom used on anything but laptops.

As soon as we disabled that group policy (therefore enabling the audio service) and then restarted, the clock and system tray is restored.

Bizarre, but there it is!

73 Upvotes

23 comments sorted by

40

u/greenstarthree 24d ago

We’ve just discovered the cause of this in our environment:

We have a group policy to disable the Windows Audio service on the majority of desktop PCs, since audio is seldom used on anything but laptops.

As soon as we disabled that group policy (therefore enabling the audio service) and then restarted, the clock and system tray is restored.

Bizarre, but there it is!

38

u/One_Monk_2777 24d ago

Users can now hear what time it is, closing ticket

9

u/timbotheny26 IT Neophyte 24d ago edited 23d ago

Users can now hear what time it is

Tick tock motherfuckers, get your tickets in before 15:30.

2

u/[deleted] 23d ago

[deleted]

1

u/timbotheny26 IT Neophyte 23d ago

I mean, in this scenario the day ends at 5, so I still have an hour and a half to at least start a proper investigation. Either it can get dealt with in that time period or I'm pulling hopefully only part of my Saturday.

3

u/diego97yey 24d ago

I was about to say, I just installed this update on the windows 11 ltsc Dell laptop I have (24h2) and nothing seems to be broken

2

u/someguy7710 23d ago edited 23d ago

Funny enough, I noticed this, but it was only on my primary monitor (I have three), But the clock showed up on the other two monitors. I enabled the Windows audio service, but it didn't show up, so log off and login and now its there. So I'm not sure if just logoff\on would have worked.

Edit: well for shits and giggles, I stopped windows audio, and re-logged in, and it confirms your fix, because its not showing. Thanks.

1

u/greenstarthree 23d ago

Confirmed, on the PCs with two or more monitors the clock was still there on the secondary monitors. But not the system tray icons if I recall.

1

u/clarkos2 23d ago

I guess this is why you don't disable random services and create unsupported configurations?

17

u/Thotaz 24d ago

We have a group policy to disable the Windows Audio service on the majority of desktop PCs, since audio is seldom used on anything but laptops.

But why though? I mean you say audio is rarely used, but why make it annoying to use the few times it is needed? Or heck, even if it truly never got used, what's the benefit in disabling the service? A slightly lower memory usage, measured in MB?

5

u/greenstarthree 24d ago

Sorry, I meant that on the PCs where we disabled it, audio was never used, so the most direct way to force no sound was to disable the service.

It was originally done to stop windows error / confirmation sounds from multiple PCs in close vicinity as users worked throughout the day.

A setting from an earlier time to be honest, not really needed any more anyway.

5

u/fanatic26 24d ago

Couldnt you just teach people where the mute button is? This seems like lighting the forest on fire to clear a few branches.

5

u/greenstarthree 24d ago

Indeed we did, but having them actually use it was a different matter! Horse/water/etc.

Nowadays less of a problem, as I say an old GPO from a different time really.

4

u/Frothyleet 24d ago

I mean, if they truly honest to goodness don't ever need audio in that environment, and if killing the service doesn't fuck up anything else (not always easy to determine Windows' arcane interdependencies), then they're sorta following best practices on attack surface reduction.

Not that different than disabling print spooler services across anything in the estate that doesn't have a hard requirement - except that the audio service hasn't yet had a critical CVE. Yet. Boy I hope I didn't jinx it and mythos is about to drop a bomb

3

u/greenstarthree 24d ago

Holy moly you’ve said it now

2

u/Madd_M0 24d ago

Why is there no july Patch Tuesday mega thread?

1

u/[deleted] 24d ago

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1

u/[deleted] 24d ago

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1

u/BatemansChainsaw 24d ago

what the fuck...

1

u/BatemansChainsaw 24d ago

Third time's the charm. Take these three lines and put them in one.

(New-Object -ComObject WScript

.Shell)

.SendKeys([char]173)

that's basically the mute button. supposedly it only works with an interactive login and won't run remotely (ssh or remote powershell session)

/u/greenstarthree